Marketplace Navigator: Streamlining Workflows with Automation Apps available on Freshworks Marketplace
As businesses seek to streamline processes and enhance productivity, the importance of automation, especially AI-driven automation, is only gaining more prominence. In the Marketplace Navigator blog series, we have consistently highlighted apps that extend your Freshworks experience. In this blog, we will explore Freshworks marketplace automation apps that can streamline processes, reduce repetitive tasks, and automate workflows, providing greater value for your business.
Convenience is a top priority for agents, and the QR Codes for Tickets app fulfills that need by enabling them to access ticket information rapidly. This app introduces QR codes for tickets, enabling agents to quickly generate and share QR codes that lead to ticket links when scanned. It allows seamless ticket sharing among team members and enables agents to quickly switch between tickets efficiently by scanning the QR codes on their mobile browsers.
Automate.io Connect Freshdesk to 100+ Apps
The Automate.io app enables you to connect Freshdesk with over 100 other applications, including marketing platforms, sales tools, project management tools, collaboration apps, and more. By empowering support agents to streamline routine tasks, Automate.io facilitates task automation and data exchange between Freshdesk and various third-party apps, ultimately enhancing workflow efficiency.
For agents, prioritizing tickets and addressing customer issues while understanding customer emotions can be a challenging and time-consuming task. This is where the AI Ticket Summary app can help. The app uses AI to analyse sentiment, tone, and language, to prioritize and route tickets to the right agent for efficient issue resolution. It also provides a concise summary of the ticket, helping agents to quickly grasp the key details and prioritize their responses efficiently.
The Asana app on the Freshworks marketplace connects Freshdesk with Asana, a project management tool. The app enables you and your support teams to create tasks or projects in Asana directly from Freshdesk tickets, for easier tracking and follow-up. Within the app, agents can select workspaces and view projects listed within them, automatically create tasks in Asana using Freshdesk ticket details, sync updates made to Freshdesk tickets as comments in Asana tasks, and more.
Businesses always have a set of processes and rules that need to be adhered to in their day-to-day operations. The Task Master app on Freshworks Marketplace simplifies ticket management for you and your support agents by enabling the creation of your own workflows with custom task lists. Using the app, admins can add tasks for each ticket type, and agents can refer to the tasks within the ticket details page to enhance ticket resolution efficiency.
Collaboration is a team effort, and your agents frequently need to coordinate with colleagues to resolve tickets efficiently. With this app, receive real-time notifications about new and updated tickets to public or private Slack channels using automation rules. In addition, use the Freshdesk “Create Ticket” slash command in Slack to convert conversations with peers and customers directly into actionable Freshdesk tickets.
The Advanced SMS Alerts app from Freshworks Marketplace empowers you and your support teams to send customers prompt updates on their tickets. In Freshdesk, agents can use the app to enable pre-set actions that trigger automation when specific criteria are met, including sending SMS using Twilio, Message Bird, or Click Send, replying to the ticket, adding tags, setting ticket priority, and more. With this app, both customers and agents stay updated throughout the support cycle. Customers benefit from receiving updates for ticket changes, while agents can automate tasks such as adding rows to Google Sheets or sending messages for ticket updates, streamlining the support process for enhanced efficiency.
The Approval Automations app streamlines the approval process within Freshdesk, enabling support teams to create automated approval workflows for the efficient handling of authorization requests. Say goodbye to manual approval processes and hello to streamlined and automated approvals that optimize your workflow.
AutoMerger automates the process of merging duplicate tickets in Freshdesk. It automatically merges duplicate tickets within the specified period based on selected ticket fields such as group, status, priority, subject, requester, and more. This app helps you and your support team maintain ticket clarity and prevent workload duplication.
Save time and elevate customer satisfaction with AI! The ChatGPT Assistant app incorporates ChatGPT’s powerful features into Freshdesk, empowering agents with contextual information needed to respond to tickets more effectively. It summarizes customer messages, analyzes sentiment, offers multi-language reply recommendations, and more.
The Freshworks Marketplace provides a wealth of apps to help enhance the customer support experience. Experience the enhanced capabilities of Freshdesk with these apps, promoting seamless integration with other tools, streamlining workflows, and leveraging AI to boost your customer support efficiency. Head over to the Freshworks Marketplace and start exploring these apps today!