Marketplace Navigator: Unleashing Seamless Data Sync & Migration with Freshdesk Marketplace Apps
In the dynamic landscape of customer support, seamlessly transferring and synchronizing crucial data is the key to creating a cohesive ecosystem of information. We offer a range of apps on Freshworks Marketplace that seamlessly integrate with Freshdesk and empower businesses to achieve just that. In this month’s edition of the Marketplace Navigator series, we will explore Freshworks marketplace data sync & migration apps that elevate support operations and streamline information flow.
Migrate from Zendesk App
The Migrate from Zendesk app securely migrates all support tickets, user and agent information, groups, conversations, knowledge base articles, and more from the Zendesk account to Freshdesk.
Experience a seamless transition without losing valuable historical data, ensuring continuity in support operations.
Shopify
This marketplace integration enables a seamless connection between Shopify stores and Freshdesk by retrieving customer information, recent order information, payment status, and more. Agents can also initiate order modifications, enable full or partial refunds, exclude shipping charges, and more without having to switch between two screens.
Streamline support processes and eliminate repetitive tasks by integrating Shopify data directly into Freshdesk.
Asana Connect
The Asana Connect integration can seamlessly create new Asana tasks from Freshdesk tickets or link tickets to existing tasks. Once the app is installed, any replies and comments made in a Freshdesk ticket will be pushed to Asana, and vice versa! It can also push ticket status updates to linked Asana tasks via comments.
Efficiently handle tickets by automatically creating tasks in Asana from Freshdesk tickets. Improve collaboration between support and task management, enhancing overall workflow efficiency.
Trello
The Trello integration connects Trello with Freshdesk, facilitating smooth collaboration. It enables the effortless creation of new tickets and automatically updates their status directly from Trello cards.
Improve issue resolution by ensuring a synchronized view of tasks and tickets across both platforms.
GDPR Assistant
The GDPR Assistant app offers a comprehensive solution to streamline GDPR compliance. It covers three areas of compliance by automating the deletion of user data based on configurable timeframes, generating PDF reports for every individual customer interaction, and ensuring the complete deletion of a user’s data from a Freshdesk account.
Ensure regulatory compliance, and eliminate manual efforts while maintaining the integrity of customer support data.
Azure DevOps & Freshdesk Integration
The Azure DevOps & Freshdesk integration seamlessly connects Freshdesk with Azure DevOps. Agents can create, connect, comment, and view work item discussions without leaving Freshdesk. The ‘Home’ tab allows direct creation of work items, while the ‘Connect Work Item’ tab enables linking existing Azure DevOps Work Items to Freshdesk tickets.
Enhance collaboration and reduce response times by integrating Azure DevOps directly into the Freshdesk environment.
Export Customer Profile
Understanding customer needs is the foundation of exceptional support. The Export Customer Profile app enables users to seamlessly export customer information to Freshdesk. The information that can be exported includes all customer details available in default and custom fields, tickets raised by the customer, conversations within those tickets, topics created by the customer and their contributions, satisfaction ratings provided by the customer, and more.
Empower teams with information on customer interactions, preferences, and history, all at their fingertips.
Sync Conversation Fields
The Sync Conversation Fields integration enables seamless data migration from Freshchat to Freshdesk. Agents can enhance their efficiency by pre-populating ticket fields in Freshdesk with data from Freshchat. Overall, this integration ensures the smooth transfer of essential details and context, enabling teams to provide better support.
Say goodbye to discrepancies and hello to a streamlined data migration.
Freshdesk-HubSpot
Seamlessly sync Freshdesk contacts with HubSpot contacts and vice versa with this marketplace integration. Key features of this integration include the direction of sync from Freshdesk to HubSpot or vice versa, or both, automatic seamless syncing every 12 hours, and customizable field mapping for data transformation.
Effortlessly sync Freshdesk and HubSpot contact.
Bulk Ticket Manager Pro
Migrate contacts at scale with the Bulk Ticket Manager Pro. It offers a comprehensive set of features where users can seamlessly create new tickets, update tickets, or delete them. Tickets can be created by uploading CSV/XSL(X) files. For ticket updates, users can choose from methods such as uploading a CSV/XLS(X) file with ticket IDs and values, specifying a range of ticket IDs in the interface and configuring fields, or creating search rules to update specific tickets and fields. When it comes to ticket deletion, users can upload a file with ticket IDs, specify a range in the interface, or create search rules to delete tickets.
Manage tickets at scale without compromising precision.
Freshworks Marketplace’s array of apps enables data sync & migration to Freshdesk, creating a unified and efficient support ecosystem. Whether you’re looking to export customer profiles, synchronize conversation fields, or streamline GDPR compliance, the Marketplace has the apps and integrations you need to take your customer support to the next level.