AI-powered upgrades that uncomplicate employee experience
New AI-powered enhancements to Freshservice will make it easier for IT and employee service leaders to deliver exceptional employee services
Srinivasan Raghavan
5 min read
The agentic AI platform that uncomplicates customer service
With Freshworks’ Freddy Agentic AI Platform, customer support teams can thrive with AI tools that autonomously manage and resolve customer issues from start to finish
Srinivasan Raghavan
6 min read
Complexity is a leadership decision that saps AI innovation
An uncomplicated approach is a choice—and a competitive advantage—says Freshworks CEO Dennis Woodside
Dennis Woodside
1 min read
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Agentic AI, uncomplicated service, and sharp insights at Refresh 2025
In their keynote talks, Freshworks leaders debuted new products and fresh ideas aimed at breaking the cycle of complexity
Laura Rich
2 min read
Introducing Freshservice for MSPs: Bringing order to chaotic handoffs
With a focus on order, visibility, and scale, Freshservice for MSPs was built to handle multiple clients natively
Sriram Iyer
5 min read
AI adoption starts with a clear vision
In an interview, Freshworks’ Sriram Iyer lays out a five-part framework for IT pros leading AI transformation in their organizations
Laura Rich
3 min read
3 critical needs for agentic AI in the public sector
AI agents hold huge promise for government agencies at every level. But there are hurdles to clear before they can revamp citizen services.
Dan Tynan
5 min read