IT leaders say they can see ‘shadow AI.’ Their own data says otherwise
New research reveals a striking gap between how much control mid-market IT leaders believe they have over unsanctioned AI, and how much they actually do
Derek Korte
3 min read
The making of a new-era IT leader
AI has changed what IT does. The job of leading has changed even more
Derek Korte
4 min read
How this CTO builds the foundation for AI
Robert Lyons has a message for leaders chasing the AI moment: Slow down, clean up your data, and build from a foundation that can support what you're promising
Laura Rich
5 min read
Why unified workspaces are now a business imperative
Fragmented stacks don't just frustrate customers. They quietly raise costs, slow agents, and cap what AI can actually do.
Roshan Romanee
4 min read
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How customer service goes from ‘help’ to a strategic intelligence layer
Every customer interaction is a data point. An AI-native approach turns it into competitive advantage
Venki Subramanian
3 min read
Change is good, right?
New studies about AI adoption and employee experience show the ups and downs of change—and why workers feel empowered as long as they have the proper supports
Laura Rich
4 min read
To best manage AI, bone up on “policy fluency”
HR tech expert Julia Bersin unpacks the skills that managers need today to get the best out of humans and AI
Howard Rabinowitz
4 min read
Stop flying blind
Introducing redefined Freshservice IT Asset Management
Srinivasan Raghavan
3 min read
Can ‘friction maxxing’ help your organization?
‘The Friction Project’ author Bob Sutton talks about when business leaders need to add ‘good friction’ to critical workflows
Dan Tynan
5 min read
From ticket to triage: Bringing reliability operations into service management with FireHydrant
When service management meets engineering incident response
Srinivasan Raghavan
4 min read
5 shifts that will define IT leadership in 2026
A new report points leaders toward prevention and autonomy rather than reactive speed
Ravi Tharisayi
3 min read
The middle market leads the way in (smart) AI investment
A conversation with National Center for the Middle Market’s Doug Farren
Derek Korte
3 min read