You can now get Freshworks products in AWS Marketplace

What do you get when you combine the power of superior customer and employee engagement software with the world’s largest cloud platform?

Yes, you got it right: more choice for millions of businesses small and large to buy modern, agile cloud solutions that delight customers and employees. 

With the added availability of Freshworks products via AWS Marketplace’s curated digital catalog, customers can now easily find, test, buy, and deploy Freshworks solutions with simplified controls. Powered by AWS Marketplace’s proven performance and portfolio of cloud services, our customers can leverage multiple software from Freshworks that are intuitive and easy to use. 

“Freshworks’ responsiveness and collaborative working style has truly helped us meet the demands of our business, especially the challenges presented during the COVID-19 pandemic—along with AWS Marketplace, we couldn’t have done it without Freshworks team and solutions,” said Sarah Barrett, Head of Customer Service Experience (Products), Collinson Group.

“Customers turn to AWS Marketplace to buy all of their software, including business applications for customer and employee engagement,” said Chris Grusz, Director of Business Development, AWS Marketplace, Service Catalog and Control Tower, AWS. “We are delighted to have Freshworks now available in AWS Marketplace to serve our shared customers in this space.”

In AWS Marketplace, there are over 1.5 million active subscriptions to more than 8,000 products in 50 categories. Organizations can easily pick out what works best for them.

“The SaaS world is all about making it ever easier for customers to choose and deploy software—and the availability of our products in AWS Marketplace is a step in that direction,” said Rajiv Ramanan, Director (Technology Partnerships), Freshworks. “This supplements our effort to offer best-in-class customer and employee engagement software through as many channels and platforms as possible.”

These Freshworks products are now available in AWS Marketplace:

  • Freshdesk: Our AI-powered customer support and service software with built-in smart automations for streamlining all your customer conversations, automating repetitive tasks, and collaborating with other teams to resolve customer issues at the speed of a click. 
  • Freshdesk Omnichannel: If you want to deliver a unified customer experience across all support channels—whether traditional or digital—look no further than Freshdesk Omnichannel.
  • Freshservice: The next-generation, intelligent service management solution with powerful automation tools—not only to manage IT assets and incidents but also to deliver exceptional employee experiences.
  • Freshchat: A modern live chat software built to help organizations acquire, engage, and support customers wherever they are—on web, mobile, or social messengers.
  • Freshcaller: A cloud-based phone system and call center software suited for on-premise as well as remote work. Customers can set up IVR, inbound routing, voicemails, and much more.
  • Freshworks CRM Customer-for-Life Cloud: An integrated solution for sales and marketing teams powered by Freddy AI. With a CRM as comprehensive and smart as this, companies can discover the best leads, boost customer engagement, drive deals to closure, and nurture their existing customers to stay on for life. 

We look forward to hearing from you. For additional queries or more information on custom plans for Freshworks products, please get in touch with us at