Elevate IT Management, improve service efficiency
Democratize AI for everyone who drives your service teams—deliver personalized employee assistance, enable agents to focus on high-value tasks, and empower leaders with actionable insights.Resolve employees' issues faster with AI, using human-like conversations in 40+ languages on channels like Slack, Microsoft Teams, Microsoft 365 Copilot, and your service portals. Reduce wait times and drive employee productivity.
Explore Freddy AI AgentAI med människan i fokus för att framtidssäkra din verksamhet
Freshworks människocentrerade AI möjliggör enastående medarbetarupplevelser, stärker den mänskliga potentialen och eliminerar friktion.
Uncomplicated
Built natively into your service desk with pre-equipped domain knowledge, Freddy AI delivers powerful capabilities without requiring complex configurations or AI expertise.
Human-centric
Developed with bespoke solutions for every stakeholder, Freddy AI is tailored to the unique needs of employees, service teams, and business leaders – benefiting every part of your support ecosystem.
Personalized
Trained on domain context for IT and Non IT domains and tuned to your unique processes, Freddy AI understands your specific business context to deliver tailored assistance and insights.
Empowering
Purpose-built for human impact, Freddy AI makes complex tasks feel effortless—turning repetitive work into opportunities for creativity, growth, and exceptional service.
Secure
From architecture to interaction, the Freddy AI Trust framework helps ensure our AI is secure, responsible, and trusted to act and scale safely across your organization.
Driv snabb ROI med okomplicerad AI.
Hoppa över inlärningskurvan med inbyggd domänkunskap och native integration. Säkerställ omedelbar effekt samtidigt som du behåller säkerhet på företagsnivå.
53 %
av inkommande ärenden avleddes av Freddy AI Agent26 %
minskning av genomsnittlig tid för första svar med Freddy AI Copilot66%
Användare av Freddy AI Agent ser en minskad arbetsbörda för agenterna.34 %
minskning av den genomsnittliga lösningstiden med Freddy AI CopilotUtforska Freddy AI i aktion
Conversational AI Agent for 24/7 Employee Support
Freddy AI Agent delivers instant, human-like assistance through Microsoft Teams, Slack, Microsoft 365 Copilot, and Service Portals. Employees get 24/7 assistance in 40+ languages with no forms to fill—just natural conversations that help resolve issues quickly and boost satisfaction.
AI-Powered Reply Suggestions for Faster First Contact Resolution
Freddy AI Copilot analyzes ticket context to generate relevant, personalized responses that agents can use with one click. This reduces your response times while maintaining consistent service quality across your team.
Precision routing powered by agent skill (now available in Early Access)
Freddy AI uses skill-based routing to determine and assign the right agent for each ticket. By analyzing ticket context and matching it with agent expertise, Freddy AI reduces misroutes and manual guesswork.
Lightning summarization, faster support
Freddy AI Copilot instantly transforms lengthy ticket threads into clear, actionable summaries. Agents understand issues at a glance, reducing resolution and handling times and eliminating time spent reading extensive conversation histories.
Smart suggestions accelerate ticket processing
Freddy AI Copilot identifies related historical tickets and automatically recommends appropriate field values for faster categorization. This smart assistance accelerates ticket processing, reduces errors, and ensures consistent data quality across your service desk.
Unlock proactive, data-driven insights with Freddy AI
Freddy AI Insights monitors your service desk to detect issues early, uncover causes, and deliver instant analytics through simple conversation—empowering smarter, faster decisions.
Freshservice-funktioner
Förenkla det komplexa – kraftfulla IT-funktioner med intuitiv design och inbyggd intelligens som hjälper team att arbeta snabbare och smartare.
IT Service Management
Boost service desk performance with AI-powered workflows, intuitive automation, and actionable analytics.
IT Asset Management
Automate real time tracking across hardware, software, and cloud tools in an auto-updating CMDB.
IT Operations Management
Streamline IT ops with end-to-end visibility, intelligent alerts, and faster resolutions.
Enterprise Service Management
Transform service delivery across teams with automated processes for HR, Facilities, Finance, and more.
Omnichannel
Let employees request help on any channel, instantly alert agents, and speed up responses and fixes.
Gör som över 75 000 andra företag som förenklar sin IT-service och support
Visa alla kundberättelser
Med funktioner som konversationellt stöd och generatorn för lösningsartiklar kan vi nu leverera intelligent och användarcentrerad IT-support
Betrodd av experter
Betrodd av IT-team världen över och erkänd för användarvänlighet, tillförlitlighet och kundnöjdhet.
Din guide för AI-implementering
Utforska resurser som hjälper dig att få ut det mesta av AI-driven IT-servicemanagement
AI + ITSM: A practical guide
Learn how AI is helping IT teams automate, scale, and deliver more value across the organization.
2024 AI workplace report
Discover how AI adoption at work is driving measurable payoffs across different business functions.
Freddy AI: Solution Overview
Get a quick snapshot of Freddy AI’s capabilities and benefits. Perfect to share with your team.
Freddy AI Immersive Demo 2025
Take a tour of Freddy AI and discover the future of AI-powered support.Omdefiniera din serviceupplevelse med Freddy AI
14 dagars gratis provperiod. Inget kreditkort krävs. Inga dolda villkor.
Start free trial
Explore the platform hands-on for 14 days—no credit card required. No strings attached.
Contact sales
Connect with our product experts to get a tailored demo, pricing insights, and answers to your IT challenges.
Watch product tour
Watch a short 6 min tour of the product to understand how Freshservice streamlines IT operations with AI and automation.