Take charge of your customer experiences with Freshsurvey

With Freshsurvey’s free CSAT surveys gather and act on customer feedback in 4 easy steps

Deliver

Reach your customers at the right place and time. Control the channel, the timing and the frequency, whether it’s periodical or after an interaction or event.

Reach customers via email or embed the surveys in your web app or email marketing tools.

Schedule surveys and reminders. Send them when your customers are available.

Reduce fatigue and improve response rates by limiting the number of surveys a customer receives.

deliver deliver

Analyze

Know what your customers are thinking. Access data-rich dashboards that offer actionable insights from every response.

Use historical data to understand how customer satisfaction changes over time.

Access feedback (strengths and opportunities) dashboards to understand what’s working and what needs attention.

Gather insights about the right time, day and best communication channel.

analyze analyze

Act

Take action on the feedback received. Loop in internal stakeholders, resolve issues quickly and prevent customer churn.

Send follow-up messages relevant to the feedback received automatically.

Make teams aware of critical customer feedback by sending automated internal notifications.

Address customer feedback while keeping stakeholders in the loop.

act act

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