With Freshsurvey, ensure you hit every milestone and reach out at specific intervals to collect holistic customer feedback.
Collect feedback that gives you insights into ease of use. Reach out to customers immediately after they make a purchase and ask them to rate their purchase experience via a CES survey. Use the insights to make informed decisions and improve your time to convert.
Start on the right foot. Get timely and actionable feedback about
your onboarding and training experience. Understand your true TTVF
(time to first value) by triggering surveys once the customer has been onboarded.
Ensure your support teams are firing on all cylinders. Plant CSAT surveys post a support interaction to gauge the effectiveness of your teams. Know which interactions went well and what could be improved, and set up your support teams to deliver customer satisfaction.
Understand your customer’s affinity towards your brand and product with NPS surveys. Run surveys at regular intervals to gauge loyalty. Ask customers one simple question—how likely are they to give you a referral. Gain insight into your strengths and opportunities and align your business towards customer delight.
Churn is inevitable, but that doesn’t mean you can’t leave a good impression. Run exit surveys to capture candid feedback from customers. Capture a realistic picture of your service and use it to improve future experiences.
Build surveys that
customers will love taking
Reach out using a variety
of channels
Read responses and
access data-rich dashboards
Ensure teams are looped in,
and the feedback is actioned
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