AI is a powerful tool—but not a panacea
Freshworks CIO Ashwin Ballal on how to make smart bets on AI that pay off
Editor’s note: Freshworks CIO Ashwin Ballal recently wrote about why AI success hinges on careful strategy and planning. A brief excerpt follows below, or read the full column at Forbes Tech Council.
"Amid the hype, it's crucial for CIOs to temper expectations and understand that AI is a powerful tool, not a silver bullet. While AI can drive significant improvements, it requires careful planning and integration to realize its true value. …
Despite its transformative potential, AI's success depends on robust infrastructure, governance and talent development. Currently, only 36% of leaders invest fully in data infrastructure, 54% focus on ethical AI, and 37% provide comprehensive AI training. Inadequate foundational support can lead to failed investments."
Read the full article by Ashwin Ballal on Forbes Tech Council here.
