Speeding up aircraft logistics with Freshworks
Satair, a subsidiary of Airbus, partners with Freshworks to cut handling times, boost transparency, and improve global parts support
Grounded aircraft are a costly affair for airlines. At Satair, an Airbus subsidiary responsible for aircraft parts and logistics, email-based communication was creating costly delays. With high stakes and global operations, Satair needed a solution that could boost transparency and accelerate support across teams and time zones.
With Freshdesk, Sataiur centralized communication, reduced delays, and brought global teams onto a single platform. Check out the full customer story, or keep reading for a few highlights:
The challenges they faced:
Siloed email threads slowed urgent requests and repairs
No visibility into support volumes across regions
Delays in staffing and response hurt efficiency and uptime
How Freshworks turned it around:
Freshdesk replaced email with a centralized, transparent ticketing system
15+ custom apps were tailored to Satair’s global logistics workflows
Smooth rollout powered by Freshworks’ Professional Services and Premium Support
The results they achieved:
40% reduction in average ticket handling time
80% of two-way communication now happens in Freshdesk
Better visibility into business operations
Learn more about how Freshdesk helps Satair deliver faster, more transparent service—minimizing downtime and maximizing efficiency.
