encourage customer self service

How to encourage customer self-service?

3 min read

We know that companies have been trying to persuade customers to use self-service for at least the past ten years, with mixed success. Now due to the pandemic it is being adopted at unprecedented rates according to the Boston Consultancy Group. So how do we encourage customers to carry on using self-service portals when life…

Crayons: Coloring web experiences, the Freshworks way

Crayons: Coloring web experiences, the Freshworks ...

Introducing Crayons, an end-to-end component library for designers and engineers to build user inter...
How we crafted a design system for Freshworks

How we crafted a design system for Freshworks

A design system can change the way we design and build inclusive applications. It can not only deliv...
7 Top CIO trends that will emerge in 2021

7 Top CIO trends that will emerge in 2021

  Now that we’ve settled into 2021 there is a much wider recognition that technology made a s...
Customer service automation in the Public Sector

Customer service automation in the Public Sector

Customer service automation technology is commonplace in every sector, from artificial intelligence ...
How we got Google analytics working for ember single page applications

How we got Google analytics working for ember sing...

Single Page Applications are seeing some traction. However, there’s an inherent handicap in getti...
The brew that makes The Starbucks Experience

The brew that makes The Starbucks Experience

It is no happenstance that Starbucks is synonymous with coffee. The brand has gone beyond bean and b...
Who owns customer experience in a company?

Who owns customer experience in a company?

In many organisations there is an ongoing debate, and power struggle, about who should own the custo...
4 Best Practices for Leaders To Add To Their Customer Experience (CX) Strategy in 2021

4 Best Practices for Leaders To Add To Their Custo...

  In recent months, I’ve been talking to several senior leaders about how to design your cust...
“I have never read a book only once.”

“I have never read a book only once.”

In the inaugural “edition” of Freshworks Book Circle, Alexander Scholz (Lead - SI Partnerships, ...
Load More