Adrian Swinscoe

Best-selling author Adrian Swinscoe (Latest Book: Punk CX) comes with over 25 years of consulting, writing and speaking about CX strategy, customer service/ experience, customer insight, marketing and business development.

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Two Radical Ideas for Leaders to fight ‘Zoom fatigue’

Two Radical Ideas for Leaders to fight ‘Zoom fat...

Prior to the pandemic, I often heard tales of people talking about how their busy days were full of ...
4 Best Practices for Leaders To Add To Their Customer Experience (CX) Strategy in 2021

4 Best Practices for Leaders To Add To Their Custo...

  In recent months, I’ve been talking to several senior leaders about how to design your cust...