Best-selling author Adrian Swinscoe (Latest Book: Punk CX) comes with over 25 years of consulting, writing and speaking about CX strategy, customer service/ experience, customer insight, marketing and business development.
Adrian Swinscoe on April 6, 2021. 3min read
Two Radical Ideas for Leaders to fight ‘Zoom fat...
Prior to the pandemic, I often heard tales of people talking about how their busy days were full of ...
Adrian Swinscoe on February 10, 2021. 3min read
4 Best Practices for Leaders To Add To Their Custo...
In recent months, I’ve been talking to several senior leaders about how to design your cust...
