Colin Shaw

Colin Shaw is the founder of Beyond Philosophy, and is a thought leader in customer experience. LinkedIn named him one of the world's top 150 business influencers, and a Global Guru poll established Colin as one of the top ‘Customer Service Gurus’ in the world.

Colin Shaw

Why the human touch matters in the age of AI

Why the human touch matters in the age of AI

Artificial intelligence (AI) holds great promise for understanding and improving customer experience...
Five tips to help you boost the quality of customer experience

Five tips to help you boost the quality of custome...

Behavioral economics focuses on the way people behave and its effect on money. In a customer experie...
Seven ways to build customer loyalty

Seven ways to build customer loyalty

Imagine you are walking down a dim alleyway. You see graffiti on the walls and you hear someone whis...