John Kelly

John is a a senior technology industry leader combining extensive experience of leading growth with Customer Success and SaaS Technical Services operations in EMEA and at a Global level. His expertise lies in both public and private sector -- service operations strategy and value drivers for creating citizen-first experiences.

John Kelly

How to encourage customer self-service?

How to encourage customer self-service?

We know that companies have been trying to persuade customers to use self-service for at least the p...
Who owns customer experience in a company?

Who owns customer experience in a company?

In many organisations there is an ongoing debate, and power struggle, about who should own the custo...