John is a a senior technology industry leader combining extensive experience of leading growth with Customer Success and SaaS Technical Services operations in EMEA and at a Global level. His expertise lies in both public and private sector -- service operations strategy and value drivers for creating citizen-first experiences.
John Kelly on February 24, 2021. 3min read
How to encourage customer self-service?
We know that companies have been trying to persuade customers to use self-service for at least the p...
John Kelly on February 11, 2021. 3min read
Who owns customer experience in a company?
In many organisations there is an ongoing debate, and power struggle, about who should own the custo...