Sairam Krishnan on September 3, 2019. 5 min read The story behind the new and improved Freshmarkete... “You can’t solve a problem on the same level that it was created. You have to rise above it to t...
Sairam Krishnan on December 27, 2018. 2 min read When developing a customer communication strategy,... When organizations start scaling support channels, there comes a point when there arises a need for ...
Sairam Krishnan on December 17, 2018. 3 min read Customer Experience 101: There is no such thing as... In the engagement between a customer and an organisation, there are several points of contact. These...
