Company news
News and insights about our company and product innovation
How 5 top industries are redefining customer support
From retail to travel, AI is taking on many tasks, improving productivity and efficiency
Sumana Srikanthan
6 min read
Speeding up aircraft logistics with Freshworks
Satair, a subsidiary of Airbus, partners with Freshworks to cut handling times, boost transparency, and improve global parts support
Vishnu Prasad
1 min read
Enterprise software needs a reboot
Companies need tools that simplify work, not slow it down, says Freshworks CCMO Mika Yamamoto
Mika Yamamoto
1 min read
The blackout that proved the need for DORA
Underscoring the need for IT asset management and dependency mapping
Raj Jalan
3 min read
Driving Freshworks’ growth through AI and strategic focus
In conversation with BW Businessworld, CEO Dennis Woodside describes the company’s AI vision for the future
1 min read
The hidden cost of complexity
Freshworks’ Chief Technology Officer on how to uncomplicate—and untangle—enterprise tech systems and processes
Murali Swaminathan
1 min read
Customer service in 2025 and beyond
Analysis and insights on the future of customer service from Freshworks’ SVP of product management
Venki Subramanian
2 min read
Customers talk AI at Refresh Virtual Summit 2025
To cap the day, Panasonic and Marathon Health joined Freshworks CCMO Mika Yamamoto for a conversation on customer and employee experiences
Laura Rich
2 min read