Arun Pattabhiraman about 3 weeks ago. 2 min read Employee engagement is the key to customer happine... Workplace technology is a key contributor to employee happiness and engagement, which, in turn, is a...
Colin Shaw about 10 months ago. 3 min read Why the human touch matters in the age of AI Artificial intelligence (AI) holds great promise for understanding and improving customer experience...
Colin Shaw about 1 year ago. 3 min read Seven ways to build customer loyalty Imagine you are walking down a dim alleyway. You see graffiti on the walls and you hear someone whis...
Mohanraj Nainan Selvam about 1 year ago. 1 min read The new rules of customer engagement Customers today have the option to choose from multiple brands. So, to provide the best possible exp...
Varun Parthasarathy about 1 year ago. 3 min read Customer for life: The mantra and its importance A new world order Customers today have a wide range of resources to help them choose a brand to addr...
Neetha Edwin about 2 years ago. 3 min read Roundup of Freshworks GDPR Webinar – ‘An I... In response to the many questions regarding Freshdesk during our previous GDPR webinar, Freshworks r...
Neetha Edwin about 2 years ago. 9 min read GDPR webinar round-up: Last-minute steps and tips Whether you’re completely, somewhat, or not at all prepared for requirements outlined in the GDPR,...
