Arun Pattabhiraman on July 22, 2020. 2 min read Employee engagement is the key to customer happine... Workplace technology is a key contributor to employee happiness and engagement, which, in turn, is a...
Colin Shaw on October 14, 2019. 3 min read Why the human touch matters in the age of AI Artificial intelligence (AI) holds great promise for understanding and improving customer experience...
Colin Shaw on July 24, 2019. 3 min read Seven ways to build customer loyalty Imagine you are walking down a dim alleyway. You see graffiti on the walls and you hear someone whis...
Mohanraj Nainan Selvam on May 23, 2019. 1 min read The new rules of customer engagement Customers today have the option to choose from multiple brands. So, to provide the best possible exp...
Varun Parthasarathy on May 15, 2019. 3 min read Customer for life: The mantra and its importance A new world order Customers today have a wide range of resources to help them choose a brand to addr...
