Industry Trends

Why relationship marketing is vital to customer retention

Why relationship marketing is vital to customer re...

Whether your team is running inbound customer services or outbound, relationship marketing will make...
7 Best practices for great customer service amid a pandemic

7 Best practices for great customer service amid a...

The pandemic has put pressure on customer service, both in terms of how we provide it and in the she...
How to create engaging customer experiences during virtual events

How to create engaging customer experiences during...

With organizations accelerating digital transformation and the move to the virtual space, impressing...
How Freddy Self-service is helping businesses sail through customer demand spikes during the pandemic

How Freddy Self-service is helping businesses sail...

Supr Daily and Vedantu are among the forward-thinking companies using the power of Freddy artificial...
Future-proof your customer support with a good dose of E&T

Future-proof your customer support with a good dos...

[The #Rebound series focuses on various aspects of business that need to be reimagined for a post-Co...
Customer Empathy may be a thing of the future

Customer Empathy may be a thing of the future

The pandemic may be teaching salespersons a lesson they will hold on for a long time: empathize. Pos...
Why constant monitoring & training is key to optimal security

Why constant monitoring & training is key to ...

This article originally appeared on Silicon India There is a common saying in cybersecurity circles ...
Will AI help companies deliver better CX in a multi-experience future?

Will AI help companies deliver better CX in a mult...

Customer experience (CX) may mean different things to different companies but it means only one thin...
CMO’s Notebook – Freddy and Freshworks 360 will power Freshworks into 2019

CMO’s Notebook – Freddy and Freshworks...

As we wrap 2018 up at Freshworks, my attention was drawn to a New York Times magazine special on tec...
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