Richard Conn on July 28, 2021. 5 min read Why relationship marketing is vital to customer re... Whether your team is running inbound customer services or outbound, relationship marketing will make...
Nicholas shaw on July 20, 2021. 5 min read 7 Best practices for great customer service amid a... The pandemic has put pressure on customer service, both in terms of how we provide it and in the she...
Sam O'Brien on April 15, 2021. 6 min read How to create engaging customer experiences during... With organizations accelerating digital transformation and the move to the virtual space, impressing...
Team Freshworks on July 8, 2020. 4 min read How Freddy Self-service is helping businesses sail... Supr Daily and Vedantu are among the forward-thinking companies using the power of Freddy artificial...
Naveen Mahadevan on May 18, 2020. 5 min read Future-proof your customer support with a good dos... [The #Rebound series focuses on various aspects of business that need to be reimagined for a post-Co...
Bharani Vaitheesvaran on May 11, 2020. 5 min read Customer Empathy may be a thing of the future The pandemic may be teaching salespersons a lesson they will hold on for a long time: empathize. Pos...
Prasad Ramakrishnan on January 24, 2020. 3 min read Why constant monitoring & training is key to ... This article originally appeared on Silicon India There is a common saying in cybersecurity circles ...
Sanjay Gupta on January 6, 2020. 6 min read Will AI help companies deliver better CX in a mult... Customer experience (CX) may mean different things to different companies but it means only one thin...
David Thompson on December 27, 2018. 2 min read CMO’s Notebook – Freddy and Freshworks... As we wrap 2018 up at Freshworks, my attention was drawn to a New York Times magazine special on tec...
