Prasad Ramakrishnan on February 3, 2022. 2 min read IT will go beyond its mandate to strengthen rela... As businesses accelerate their digital transformation, IT will go beyond its mandate this year to pl...
Team Freshworks on October 6, 2021. 5 min read How to empower employees with digital upskilling Not only do digital upskilling programs create a better skilled and more adaptable workforce, but th...
Team Freshworks on August 27, 2021. 4 min read 7 Automation use cases that foster excellent CX Process automation through intelligent software can help companies enhance customer experience in mu...
Richard Conn on July 28, 2021. 5 min read Why relationship marketing is vital to customer re... Whether your team is running inbound customer services or outbound, relationship marketing will make...
Nicholas shaw on July 20, 2021. 5 min read 7 Best practices for great customer service amid a... The pandemic has put pressure on customer service, both in terms of how we provide it and in the she...
Sam O'Brien on April 15, 2021. 6 min read How to create engaging customer experiences during... With organizations accelerating digital transformation and the move to the virtual space, impressing...
Team Freshworks on July 8, 2020. 4 min read How Freddy Self-service is helping businesses sail... Supr Daily and Vedantu are among the forward-thinking companies using the power of Freddy artificial...
Naveen Mahadevan on May 18, 2020. 5 min read Future-proof your customer support with a good dos... [The #Rebound series focuses on various aspects of business that need to be reimagined for a post-Co...
Bharani Vaitheesvaran on May 11, 2020. 5 min read Customer Empathy may be a thing of the future The pandemic may be teaching salespersons a lesson they will hold on for a long time: empathize. Pos...
