Sam O'Brien on April 15, 2021. 6 min read How to create engaging customer experiences during... With organizations accelerating digital transformation and the move to the virtual space, impressing...
Team Freshworks on July 8, 2020. 4 min read How Freddy Self-service is helping businesses sail... Supr Daily and Vedantu are among the forward-thinking companies using the power of Freddy artificial...
Naveen Mahadevan on May 18, 2020. 5 min read Future-proof your customer support with a good dos... [The #Rebound series focuses on various aspects of business that need to be reimagined for a post-Co...
Bharani Vaitheesvaran on May 11, 2020. 5 min read Customer Empathy may be a thing of the future The pandemic may be teaching salespersons a lesson they will hold on for a long time: empathize. Pos...
Prasad Ramakrishnan on January 24, 2020. 3 min read Why constant monitoring & training is key to ... This article originally appeared on Silicon India There is a common saying in cybersecurity circles ...
Sanjay Gupta on January 6, 2020. 6 min read Will AI help companies deliver better CX in a mult... Customer experience (CX) may mean different things to different companies but it means only one thin...
David Thompson on December 27, 2018. 2 min read CMO’s Notebook – Freddy and Freshworks... As we wrap 2018 up at Freshworks, my attention was drawn to a New York Times magazine special on tec...
Sairam Krishnan on December 27, 2018. 2 min read When developing a customer communication strategy,... When organizations start scaling support channels, there comes a point when there arises a need for ...
Aditi on December 19, 2018. 3 min read What is the optimal contact mix for an omnichannel... We’ve established the fact that there is no such thing as a standard customer. A business, at any ...
