Sanjay Gupta about 7 months ago. 3 min read The essence of corporate culture and why it means ... There's a huge body of literature on why culture matters for organizations. Let's dig into some inte...
Team Freshworks about 8 months ago. 4 min read How Freddy Self-service is helping businesses sail... Supr Daily and Vedantu are among the forward-thinking companies using the power of Freddy artificial...
Naveen Mahadevan about 10 months ago. 5 min read Future-proof your customer support with a good dos... [The #Rebound series focuses on various aspects of business that need to be reimagined for a post-Co...
Bharani Vaitheesvaran about 10 months ago. 5 min read Customer Empathy may be a thing of the future The pandemic may be teaching salespersons a lesson they will hold on for a long time: empathize. Pos...
Prasad Ramakrishnan about 1 year ago. 3 min read Why constant monitoring & training is key to ... This article originally appeared on Silicon India There is a common saying in cybersecurity circles ...
Sanjay Gupta about 1 year ago. 6 min read Will AI help companies deliver better CX in a mult... Customer experience (CX) may mean different things to different companies but it means only one thin...
David Thompson about 2 years ago. 2 min read CMO’s Notebook – Freddy and Freshworks... As we wrap 2018 up at Freshworks, my attention was drawn to a New York Times magazine special on tec...
Sairam Krishnan about 2 years ago. 2 min read When developing a customer communication strategy,... When organizations start scaling support channels, there comes a point when there arises a need for ...
Aditi about 2 years ago. 3 min read What is the optimal contact mix for an omnichannel... We’ve established the fact that there is no such thing as a standard customer. A business, at any ...
