Book Reviews

The brew that makes The Starbucks Experience

The brew that makes The Starbucks Experience

It is no happenstance that Starbucks is synonymous with coffee. The brand has gone beyond bean and b...
Why we love reading books

Why we love reading books

Books can get us started on an inner journey, inspire us to become great leaders, prod us on to pick...
I love you more than my dog – How to be a beloved company and provide great customer experience

I love you more than my dog – How to be a be...

In our CX Book Review series, we review books about great customer experiences, the people who shape...
The 10 laws of customer success – the key to reducing churn and growing recurring revenue

The 10 laws of customer success – the key to...

[Edit Notes: In our CX Book Review series, we review books about great customer experiences, the peo...
How musician Derek Sivers built a multi-million dollar startup around customer experience

How musician Derek Sivers built a multi-million do...

When I got around to reading Derek Sivers' 80-page book Anything You Want, for our customer experien...
The Nordstrom Way- A Book Review

The Nordstrom Way- A Book Review

Since its inception as a humble shoe store in Seattle in 1901, Nordstrom has always been about creat...
Uncommon Service – A Book Review

Uncommon Service – A Book Review

In our CX Book Review series, we review books about great customer experiences, and the leadership a...
Zero To One – A Book Review

Zero To One – A Book Review

Start-ups. The word triggers different images for different people, but what often comes to mind, is...
Hug your haters – Why you should embrace those who dislike your product or service

Hug your haters – Why you should embrace tho...

In our CX Book Review series, we review books about great customer experiences, and the leadership a...
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