Sanjay Gupta on January 30, 2023. 5 min read How the C-suite can navigate the intersection of A... A review of The Year in Tech 2023, which offers insights from Harvard Business Review for CXOs to na...
Sanjay Gupta on August 9, 2022. 5 min read Taking delight in what makes us human The Book of Delights is a treasure trove of joyous observations, especially about the daily human ex...
Ganapathi Ramanathan on February 12, 2021. 4 min read The brew that makes The Starbucks Experience It is no happenstance that Starbucks is synonymous with coffee. The brand has gone beyond bean and b...
Sanjay Gupta on January 15, 2021. 3 min read Why we love reading books Books can get us started on an inner journey, inspire us to become great leaders, prod us on to pick...
Ganapathi Ramanathan on March 20, 2020. 4 min read I love you more than my dog – How to be a be... In our CX Book Review series, we review books about great customer experiences, the people who shape...
Kaavya Karthikeyan on February 17, 2020. 5 min read The 10 laws of customer success – the key to... [Edit Notes: In our CX Book Review series, we review books about great customer experiences, the peo...
Ganapathi Ramanathan on February 10, 2020. 5 min read How musician Derek Sivers built a multi-million do... When I got around to reading Derek Sivers' 80-page book Anything You Want, for our customer experien...
Ganapathi Ramanathan on October 10, 2019. 5 min read The Nordstrom Way- A Book Review Since its inception as a humble shoe store in Seattle in 1901, Nordstrom has always been about creat...
Kaavya Karthikeyan on September 25, 2019. 3 min read Uncommon Service – A Book Review In our CX Book Review series, we review books about great customer experiences, and the leadership a...
