Book Reviews

I love you more than my dog – How to be a beloved company and provide great customer experience

I love you more than my dog – How to be a be...

In our CX Book Review series, we review books about great customer experiences, the people who shape...
The 10 laws of customer success – the key to reducing churn and growing recurring revenue

The 10 laws of customer success – the key to...

[Edit Notes: In our CX Book Review series, we review books about great customer experiences, the peo...
How musician Derek Sivers built a multi-million dollar startup around customer experience

How musician Derek Sivers built a multi-million do...

When I got around to reading Derek Sivers' 80-page book Anything You Want, for our customer experien...
The Nordstrom Way- A Book Review

The Nordstrom Way- A Book Review

Since its inception as a humble shoe store in Seattle in 1901, Nordstrom has always been about creat...
Uncommon Service – A Book Review

Uncommon Service – A Book Review

In our CX Book Review series, we review books about great customer experiences, and the leadership a...
Zero To One – A Book Review

Zero To One – A Book Review

Start-ups. The word triggers different images for different people, but what often comes to mind, is...
Hug your haters – Why you should embrace those who dislike your product or service

Hug your haters – Why you should embrace tho...

In our CX Book Review series, we review books about great customer experiences, and the leadership a...
Why You Should Start With Why- A Book Review

Why You Should Start With Why- A Book Review

In our CX Book Review series, we review books about great customer experiences, and the leadership a...