simon johnson

Simon leads Freshworks operations and revenue strategy for the UK and Ireland covering customer experience, IT service management and Customer Relationship Management solutions. A dynamic and personable leader, with 17 years of proven success in leading business and sales teams, Simon specialises in building and evolving Freshworks in Europe. Armed with operational expertise and industry knowledge across the full range of verticals, Simon has been instrumental in building the Public and Private sector growth strategies for the region.

simon johnson

A 2021 Retail Roadmap for CX Success

A 2021 Retail Roadmap for CX Success

Last week, we were privileged to have some incredible industry experts from Retail Week, PayPal, Sho...
Building a successful business case for customer experience (CX)

Building a successful business case for customer e...

Too many customer experience initiatives don’t even get their business case approved. Why is that?...
What does a great customer experience look like in 2021?

What does a great customer experience look like in...

A great customer experience is in the eye of the beholder and if last year taught us anything it is ...