Company news
News and insights about our company and product innovation
Enterprise software needs a reboot
Companies need tools that simplify work, not slow it down, says Freshworks CCMO Mika Yamamoto
Mika Yamamoto
1 min read
The blackout that proved the need for DORA
Underscoring the need for IT asset management and dependency mapping
Raj Jalan
3 min read
Driving Freshworks’ growth through AI and strategic focus
In conversation with BW Businessworld, CEO Dennis Woodside describes the company’s AI vision for the future
1 min read
The hidden cost of complexity
Freshworks’ Chief Technology Officer on how to uncomplicate—and untangle—enterprise tech systems and processes
Murali Swaminathan
1 min read
Customer service in 2025 and beyond
Analysis and insights on the future of customer service from Freshworks’ SVP of product management
Venki Subramanian
2 min read
Customers talk AI at Refresh Virtual Summit 2025
To cap the day, Panasonic and Marathon Health joined Freshworks CCMO Mika Yamamoto for a conversation on customer and employee experiences
Laura Rich
2 min read
Agentic AI, uncomplicated service, and sharp insights at Refresh 2025
In their keynote talks, Freshworks leaders debuted new products and fresh ideas aimed at breaking the cycle of complexity
Laura Rich
2 min read
Introducing Freshservice for MSPs: Bringing order to chaotic handoffs
With a focus on order, visibility, and scale, Freshservice for MSPs was built to handle multiple clients natively
Sriram Iyer
5 min read