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How to get leaders to understand the culture and attitude behind ITSM & DevOps? 

How to get leaders to understand the culture and a...

Ah, the good old days! As a leader that benefits from technology, you remember the days of: The hour...
Automation in Customer Service: Finding the best balance between humans & technology

Automation in Customer Service: Finding the best b...

There is a push to automate everything, but is this the best way forward? The financial case for aut...
4 business leaders on the value of a People-First strategy

4 business leaders on the value of a People-First ...

The modern workplace is undergoing a cultural shift that puts people first. Businesses are moving aw...
How organisations can succeed with a people-first approach

How organisations can succeed with a people-first ...

The past decade has seen a seismic shift in how employees view work. They expect it to fit in with t...
4 ways to master self-service for customers

4 ways to master self-service for customers

The goal of any self-service for your customers is to find better, more efficient ways to resolve th...
How being proactive can deliver better customer experiences

How being proactive can deliver better customer ex...

People are happier if they are in control. That‘s why customers expect to be kept informed whe...
Digital trust: the importance of building trust online

Digital trust: the importance of building trust on...

When you are looking at your digital transformation programme one of the core foundations should be ...
Digital Transformation Challenges in the Public Sector from 2021 

Digital Transformation Challenges in the Public Se...

Over the past decade, all public services have faced digital transformation challenges and developed...
Freshworks Shares 7 Tips to Improve Lead Management Efforts and Efficiency in CRM

Freshworks Shares 7 Tips to Improve Lead Managemen...

The purpose of Customer Relationship Management (CRM) is to improve your relationships with clients ...
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