Editorial uk on April 16, 2021. 6 min read Freshworks Shares 7 Tips to Improve Lead Managemen... The purpose of Customer Relationship Management (CRM) is to improve your relationships with clients ...
Editorial uk on April 12, 2021. 3 min read How behavioural personas drive business growth One of the key areas to business growth is understanding your customers and delivering against their...
Adrian Swinscoe on April 6, 2021. 3 min read Two Radical Ideas for Leaders to fight ‘Zoom fat... Prior to the pandemic, I often heard tales of people talking about how their busy days were full of ...
Editorial uk on April 2, 2021. 8 min read The Importance of Customer Service in the Travel I... The period from early 2020 has been a challenging time for all sectors, but the travel and hospitali...
Editorial uk on April 2, 2021. 6 min read Use AI in Customer Service To Transform Your Custo... We often hear that Artificial Intelligence is the future. The truth is that it’s already he...
Editorial uk on April 2, 2021. 6 min read How BrewDog Successfully Delivered a Customer-Cent... The global pandemic has changed the face of e-commerce and customer journeys. As expectations shifte...
simon johnson on March 10, 2021. 5 min read A 2021 Retail Roadmap for CX Success Last week, we were privileged to have some incredible industry experts from Retail Week, PayPal, Sho...
simon johnson on March 4, 2021. 3 min read Building a successful business case for customer e... Too many customer experience initiatives don’t even get their business case approved. Why is that?...
daniel breston on March 1, 2021. 5 min read Why IT automation is key to digital transformation February 2020: remember the date because this was when the world finally agreed that the only way to...
