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Speeding up aircraft logistics with Freshworks

Satair, a subsidiary of Airbus, partners with Freshworks to cut handling times, boost transparency, and improve global parts support

Vishnu Prasad

1 min read

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Enterprise software needs a reboot

Companies need tools that simplify work, not slow it down, says Freshworks CCMO Mika Yamamoto

Mika Yamamoto

1 min read

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The blackout that proved the need for DORA

Underscoring the need for IT asset management and dependency mapping

Raj Jalan

3 min read

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Driving Freshworks’ growth through AI and strategic focus

In conversation with BW Businessworld, CEO Dennis Woodside describes the company’s AI vision for the future

1 min read

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The hidden cost of complexity

Freshworks’ Chief Technology Officer on how to uncomplicate—and untangle—enterprise tech systems and processes

Murali Swaminathan

1 min read

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Customer service in 2025 and beyond

Analysis and insights on the future of customer service from Freshworks’ SVP of product management

Venki Subramanian

2 min read

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Customers talk AI at Refresh Virtual Summit 2025

To cap the day, Panasonic and Marathon Health joined Freshworks CCMO Mika Yamamoto for a conversation on customer and employee experiences

Laura Rich

2 min read

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Agentic AI, uncomplicated service, and sharp insights at Refresh 2025

In their keynote talks, Freshworks leaders debuted new products and fresh ideas aimed at breaking the cycle of complexity

Laura Rich

2 min read