Prashanthini Mande on April 8, 2020. 6 min read What 7 years of product marketing taught me about ... What is product marketing? I’ve been a product marketer for almost seven years and I wasn’t able...
Ganapathi Ramanathan on March 20, 2020. 4 min read I love you more than my dog – How to be a be... In our CX Book Review series, we review books about great customer experiences, the people who shape...
Jayadevan PK on February 28, 2020. 2 min read ‘Democratically designed software should make cu... We want to make our customers self-reliant and empower them with powerful learning tools.
Harish Balasubramanian on February 24, 2020. 5 min read Marketing Masterclass, a course for marketing lead... The responsibilities of a manager, especially a marketing manager, can be quite challenging. For...
Kaavya Karthikeyan on February 17, 2020. 5 min read The 10 laws of customer success – the key to... [Edit Notes: In our CX Book Review series, we review books about great customer experiences, the peo...
Ganapathi Ramanathan on February 10, 2020. 5 min read How musician Derek Sivers built a multi-million do... When I got around to reading Derek Sivers' 80-page book Anything You Want, for our customer experien...
Kaavya Karthikeyan on December 30, 2019. 5 min read Time management and why it is important in custome... Freshworks Academy has a community of pretty awesome people from multiple spheres of work. This sho...
Ganapathi Ramanathan on October 10, 2019. 5 min read The Nordstrom Way- A Book Review Since its inception as a humble shoe store in Seattle in 1901, Nordstrom has always been about creat...
Kaavya Karthikeyan on October 4, 2019. 4 min read Why etiquette matters in customer support and how ... Freshworks Academy has a community of pretty awesome people from multiple spheres of work. This show...
