Kaavya Karthikeyan on September 25, 2019. 3 min read Uncommon Service – A Book Review In our CX Book Review series, we review books about great customer experiences, and the leadership a...
Kaavya Karthikeyan on July 24, 2019. 4 min read The pros and cons of a remote support team Freshworks Academy has a community of pretty awesome people from multiple spheres of work. This show...
Kaavya Karthikeyan on June 28, 2019. 5 min read Communicating and coordinating with internal teams Freshworks Academy has a community of pretty awesome people from multiple spheres of work. This show...
Kaavya Karthikeyan on May 21, 2019. 4 min read Zero To One – A Book Review Start-ups. The word triggers different images for different people, but what often comes to mind, is...
Kaavya Karthikeyan on May 9, 2019. 5 min read Onboarding and training new employees Freshworks Academy has a community of pretty awesome people from multiple spheres of work. This show...
Kaavya Karthikeyan on May 8, 2019. 4 min read How to hire customer support agents Freshworks Academy has a community of pretty awesome people from multiple facets of work. This is e...
Kaavya Karthikeyan on April 16, 2019. 5 min read How to have difficult conversations with customers Freshworks Academy has a community of pretty awesome people from multiple facets of work. This is ev...
Kaavya Karthikeyan on March 28, 2019. 5 min read Hug your haters – Why you should embrace tho... In our CX Book Review series, we review books about great customer experiences, and the leadership a...
Kaavya Karthikeyan on March 26, 2019. 5 min read Discussing the perks and pitfalls of self-service Freshworks Academy has a community of pretty awesome people from multiple facets of work. This is ev...
