Prasad Ramakrishnan on January 24, 2020. 3 min read Why constant monitoring & training is key to ... This article originally appeared on Silicon India There is a common saying in cybersecurity circles ...
Sanjay Gupta on January 6, 2020. 6 min read Will AI help companies deliver better CX in a mult... Customer experience (CX) may mean different things to different companies but it means only one thin...
David Thompson on December 27, 2018. 2 min read CMO’s Notebook – Freddy and Freshworks... As we wrap 2018 up at Freshworks, my attention was drawn to a New York Times magazine special on tec...
Sairam Krishnan on December 27, 2018. 2 min read When developing a customer communication strategy,... When organizations start scaling support channels, there comes a point when there arises a need for ...
Aditi on December 19, 2018. 3 min read What is the optimal contact mix for an omnichannel... We’ve established the fact that there is no such thing as a standard customer. A business, at any ...
Sushma U N on November 29, 2018. 3 min read 5 Reasons Why SaaS Companies Cannot Ignore AI The year 2018 has been the year of artificial intelligence (AI). What was until recently just an eme...
Arvind Parthiban on November 28, 2018. 3 min read Customer Engagement, AI, and the 360 Collaboration... It’s been a good year for us at Freshworks. Looking back, we held our first global user conference...
David Thompson on October 26, 2018. 2 min read The Death Of Deflection Fifteen days ago, we launched Freddy, ‘a (hu)man’s best friend’, a conversational AI ‘omnibo...
David Thompson on September 21, 2018. 2 min read Forrester Report – 69% of SMBs ready to repl... Forrester confirmed our worst suspicions today about the dismal state of the SaaS CRM market for SMB...
