How long should your AI transformation take? Longer than you think.
The right question isn’t ‘When are we done?’ It’s ‘Are we continuing to make progress?’
Dan Tynan
6 min read
NHS Christie replaces inbox chaos with AI-powered ITSM
At Europe’s largest single-site cancer hospital, Freshservice and Freddy AI Copilot are streamlining IT for 4,000 clinicians and staff
Laura Rich
1 min read
How the McLaren Formula 1 Team keeps complexity off the track and out of IT
With Freshservice automating workflows and helping to resolve incidents quickly, the focus can remain on winning every race
Team Freshworks
1 min read
Service as a growth strategy
As customers connect with businesses through messaging platforms like Apple Messages for Business, service becomes an opportunity for growth
Manan Gupta
5 min read
Articles and insights
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How AI is reshaping the modern IT team
As AI transforms operations, IT leaders face a new challenge: Building teams for a future that's still taking shape
Howard Rabinowitz
4 min read
Meet the faces of Freshworks: Callum Jones
As a field marketing lead, Jones spends his days telling the Freshworks story. In his spare time, he’s cycling across the Channel
Team Freshworks
2 min read
Rehumanizing agent roles in the age of AI
AI that partners with humans changes the narrative from agent burnout to customer success brilliance
Natarajan Chandrasekaran
5 min read
How Creditsafe eliminated the "black hole" between teams
Freshworks integration connects customer-facing and tech teams, boosting resolution rates to 90% in 8 hours
Laura Rich
1 min read
The service silo problem has a solution, and it’s working
New benchmark data reveals that companies are adopting ITSM principles across the enterprise to deliver faster, smarter service
Howard Rabinowitz
4 min read
When scale puts a squeeze on support
Hypergrowth can hit customer experience hard—here’s how to recognize challenges early and turn them into your competitive advantage
Janani Dwarakanath
10 min read
How to cut through AI hype
In a recent Fast Company column, Freshworks CCMO Mika Yamamoto shares advice for how AI buyers can get the most from their AI investments—and fast
Mika Yamamoto
1 min read
Katie King: CX innovators lead with empathy, not algorithms
Why companies need to use AI to not just optimize customer experience, but to humanize it
Howard Rabinowitz
4 min read