What topics get instantly approved?
Virtual Call Centers
Call center management, inbound call centers, outbound call centers, virtual phone systems, best practices related to these fields, and the likes.
Cloud Telephony
Articles that break down terms and concepts in cloud telephony for the technically challenged, discuss the strategic relevance of IVR, ACD, etc. for businesses.
Customer Support
Blogs that talk about customer support with a specific focus on phone support or omnichannel customer support.
Outbound Sales
How-to’s, best practices, practical tips, tried and tested experiments — anything that can help outbound sales reps ace their calls with customers better is a good fit.
Thought Leadership
Your own unique thought on where cloud telephony is heading, the trends that you see becoming mainstream, or reforms that the world must watch out for.
Also...
Anything else that will make call center managers, customer success managers, or small business owners stop, take notice, and have a good read.