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By Use Case
The leading destination for everything about telephony in the cloud era.
The Freshdesk Contact Center blog speaks at length about:
We are always open to hosting fresh ideas and new perspectives on our blog. Our blog caters to an audience consisting of call center managers, customer success managers, small business owners, and similar personas.
If your article idea fits into any of the above, feel free to pitch it to us.
Call center management, inbound call centers, outbound call centers, virtual phone systems, best practices related to these fields, and the likes.
Articles that break down terms and concepts in cloud telephony for the technically challenged, discuss the strategic relevance of IVR, ACD, etc. for businesses.
Blogs that talk about customer support with a specific focus on phone support or omnichannel customer support.
How-to’s, best practices, practical tips, tried and tested experiments — anything that can help outbound sales reps ace their calls with customers better is a good fit.
Your own unique thought on where cloud telephony is heading, the trends that you see becoming mainstream, or reforms that the world must watch out for.
Anything else that will make call center managers, customer success managers, or small business owners stop, take notice, and have a good read.
If you have read all the stuff we said so far, it's time to put pen to paper and get those ideas flowing. And as the last note — submit your content as a link to your Google Doc. It's easier to collaborate that way. It makes life a lot easier for both of us.
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