Top #5 Customer Communications Management (CCM) Software to pick from
A robust CCM platform effectively bridges the gap between your business and customers. But with multiple CCM software to pick from, it can feel impossible to finalize the right one for your business. To simplify this process, we've shared our picks for the top 5 CCM software that could suit your business needs. Read on to know more:
1. Freshdesk
Freshdesk's customer communication management software lets you engage with customers on all channels from a single platform. This way, your team can keep track of issues on different media with one tool.
With Freshdesk,
-
you can easily access the requests that a customer has raised in the past. This helps you have contextual and personalized conversations with your customers.
-
You can also monitor key performance and metrics that will improve your team's performance. Having data-backed insights into your customer conversations can give you a complete picture of how things look for your customers and your team.
-
You can improve workflows by keeping track of the number of customer conversations that come in and how well your team can handle their workload.
-
With the inbuilt dashboards, you can get a bird's eye view of the number of open or pending conversations, your team's performance, customer satisfaction ratings, and more.
Pricing:
-
0$https://www.freshworks.com/freshdesk/ upto 10 agents
-
13$/agent/month, billed annually
-
Intuitive, industry-leading support for growing businesses
2. Quadient Inspire
Quadient Inspire's CCM helps businesses create effective and unified customer communications to deliver a complete omnichannel customer experience. You can provide personalized, consistent customer communications across all digital and traditional channels from one centralized hub using Quadient Inspire.
However, the UI is complex, and adding new agents to the software is time-consuming.
Pricing:
Available only upon connecting with the sales reps.
3. OpenText Exstream
Designed for omnichannel CCM, Exstream leverages the data and content that's already available within businesses to transform typical customer communications into highly personalized, engaging customer experiences on their customer's preferred channel, screen size, and device.
Pricing: Unavailable
4. Smart Communications
The Smart Communications customer management (CCM) solution helps enterprises deliver personalized, interactive communications via customers' preferred channels. The Smart Communications CCM engages with customers using tailored communications that are brand consistent, relevant, and provide meaningful value.
The software is difficult to set up initially and for creating content layouts can be time-consuming.
Pricing: Unavailable. Need to fill out the lead gen form for more details.
5. Zoho SalesIQ
Zoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers businesses a variety of digital customer engagement tools to communicate with every site visitor at every stage of the customer lifecycle.
However, some of the chats go unnoticed because of the lack of notifications from the software's end. The software also doesn’t support the integration of 3rd party apps that are not part of the Zoho marketplace.
Pricing: