A helpdesk ticketing solution that helps you resolve customer queries faster

Freshdesk enables your customer service ticketing workflows to run on autopilot, so you can focus on keeping customers engaged, and offering faster solutions.

IT and Employee serviceCustomer serviceCRM

Products

Freshdesk

Freshdesk OmniFreshdeskFreshcallerFreshchat
Growth
Launch AI-powered service over email
$19/agent/month, billed annually
Try it free
Pro
Most popular
Scale AI-powered service across your business
$55/agent/month, billed annually
Try it free
Enterprise
Deliver enterprise-grade, AI-powered service
$89/agent/month, billed annually
Try it free

Help Desk and Ticketing

Ticketing

Shared inbox

Threads and tasks

Customer portal

Multilingual Help Desk

Collaborators

5,000 collaborators included

5,000 collaborators included

Freddy AI Agent

AI

AI Agent Studio*

Email AI Agent*

Improve performance*

*

First 500 sessions included. $49 per 100 sessions

Freddy AI Copilot

AI

Freddy AI Insights

AI

Analytics

Self Service

Routing and SLA

Administration and Security

Extend the power of Freshdesk

Recommended by leading industry experts

Capterra, Software Advice, Trustradius
Top Rated Customer Service Platform
TrustRadius
forrester

Why our customers love us

It’s so simple and easy to use. It’s easy to follow up on issues or on tickets with Freshdesk.
Vijoy NairHead of CX
Read the customer story

Decathlon

The desktop application developed internally was a nightmare to manage. There is no question that implementing Freshdesk has been and continues to be a huge success for us.
Tyler NaceEngineering and Design Services Manager

kiewit

Freshdesk was clean and simple to use, responsive and capable of matching our growth curve. We ran parallel for a month, asked for feedback, and the team voted unanimously for Freshdesk. It was an easy transition.
Robert EverettDirector of IT

brandt

We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.
Charles CooperDirector, Technology Support Services
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lesley

Freshdesk has helped us become much more efficient. It has provided consistency in messaging too. It’s not a lot of random voices. It’s a single voice and someone they recognize.
Paul SchwartzBusiness Applications Coordinator

khsd

We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.
Vaughan PotterHead of Customer Services
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hamleys

We recommend Freshdesk because it’s great and their agents are determined to make it fit their customer’s needs.
Matthijs LokMarketing Manager Online

peason