A helpdesk ticketing solution that helps you resolve customer queries faster
Freshdesk enables your customer service ticketing workflows to run on autopilot, so you can focus on keeping customers engaged, and offering faster solutions.
Products
Growth Launch AI-powered service over email | Pro Scale AI-powered service across your businessMost popular | Enterprise Deliver enterprise-grade, AI-powered service | |
|---|---|---|---|
Help Desk and Ticketing | |||
Ticketing | |||
Shared inbox | |||
Threads and tasks | |||
Customer portal | |||
Multilingual Help Desk | |||
Collaborators | 5,000 collaborators included | 5,000 collaborators included | |
Freddy AI Agent | |||
AI Agent Studio* | |||
Email AI Agent* | |||
Improve performance* | |||
* First 500 sessions included. $49 per 100 sessions | |||
Freddy AI Copilot | |||
Freddy AI Insights | |||
Analytics | |||
Self Service | |||
Routing and SLA | |||
Administration and Security | |||
Extend the power of Freshdesk | |||
View all features | |||
Recommended by leading industry experts
Why our customers love us
It’s so simple and easy to use. It’s easy to follow up on issues or on tickets with Freshdesk.
The desktop application developed internally was a nightmare to manage. There is no question that implementing Freshdesk has been and continues to be a huge success for us.
Freshdesk was clean and simple to use, responsive and capable of matching our growth curve. We ran parallel for a month, asked for feedback, and the team voted unanimously for Freshdesk. It was an easy transition.
We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.
Freshdesk has helped us become much more efficient. It has provided consistency in messaging too. It’s not a lot of random voices. It’s a single voice and someone they recognize.
We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.
