Customer service that puts people first
With Freshdesk, AI handles the complexity from day one while your team builds the connections. All in a central workspace designed for faster and accurate resolutions.
Everything you need to be resolution ready
Get everything you and your team need for faster resolutions in a single, connected command center. Use People-first AI so your focus stays on customers, not busywork.Remove channel and context silos and improve resolution rates with the Freshdesk Command Center, your home base for customer service. Bring every conversation, customer insight, and AI intelligence into one place so agents stay locked in and ready to resolve.
Meet Freddy AI
From AI Agents that resolve queries and tasks to AI Copilot and AI Insights for human agents and leaders, Freddy AI combines automation and intelligence to help your team work more efficiently, scale effortlessly, and deliver great experiences across every channel.
Learn more*Stats sourced from Customer Results and Customer Service Benchmark Report 2025
The full customer service experience
Everything you need to support customers and empower teams—all in one place, available out of the boxManage conversations and tickets from one inbox
Convert customer conversations into tickets for deeper problem solving. Organize, prioritize, and collaborate across teams to resolve with ease, without losing context.
Switch on new channels overnight
New channels like WhatsApp, Instagram, Facebook, and more plug into the same workspace. Admins can enable them with a few clicks, set channel-specific AI agents, SLAs, and routing in minutes.
Help customers help themselves
Create a branded help center where customers can find answers fast. Deflect common questions, reduce ticket volume, and deliver self-service through articles, FAQs, and community forums.
Manage workflows with ease
Set channel-specific and SLA-based rules for routing and granular, channel-based business hours to match how your team actually operates. Set up automations like auto response, auto resolve, auto assignment, and auto escalation.
Turn data into better decisions
Track key metrics like CSAT, response times, and ticket trends–by channel. Spot bottlenecks, monitor team performance, and turn insights into action.
Connect your business apps
Integrate with the tools your team relies on, seamlessly connected with Freshdesk. Get started without any complexity.
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Join 75,000+ companies uncomplicating customer service
View all customer stories
I want the ability to get one view of how we support our customers—not just the number of tickets, but any information on how we interact with them. You've got to bring everything into one platform. Freshworks allows us to do that.
The experts agree
Recognized by G2 and TrustRadius for delivering modern, AI-powered customer service that drives results.
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2025 Customer Service Report
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