Back to Videos
An overview
Linked Tickets helps you link similar tickets reported by different users to a single thread, and broadcast updates to all of them easily when the issue is resolved.
- Streamline emergency responses by linking related tickets to a master ticket that can be assigned to the main problem-solving agent.
- Send customers prompt, accurate answers by linking tickets for faster resolution and easy communication.
- Run periodic checks on tickets which are overdue or pending response. Set up reminders and escalations so that your team can resolve tickets faster.
