Your authoritative system of record for proactive service operations

Unify IT data, slash risk, and fuel smarter, more resilient IT service delivery all from an up-to-date CMDB.

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Your authoritative system of record for proactive service operations

Great service operations start with trusted data

Stop juggling multiple versions of truth. Unite your teams around one automatically updated source to enable more confident, data-driven decisions.

See your entire hybrid stack without blind spots

Advanced discovery unifies visibility across legacy, virtual, and cloud environments. Know what you have, where it lives, and how it connects to anticipate risk.

Visualize IT dependencies to prevent change-related risks

Turn your CMDB into an interactive map of every CI and their interdependencies, delivering clear insights to manage change and resolve issues confidently.

Streamline audits and support compliance

Maintain a reliable inventory of applications, business services, and IT infrastructure to streamline compliance and strengthen governance.

Power every IT workflow with authoritative data

Give IT teams a unified, reliable view of the environment. Drive service management with accurate CI and dependency data that everyone trusts.

The formula for an authoritative, scalable CMDB

From hardware to cloud, see it all in one view

Unified discovery bridges your entire stack so you can stop guessing and start acting with total certainty.

Unified when you want it. Standalone when you need it.

Freshservice ITAM is available as an integrated solution for Freshservice ITSM customers or as a standalone offering. Choose the experience that best fits your organization’s needs. Both options give you complete visibility and control across your IT environment. Discover assets, understand dependencies, manage lifecycles, optimize resources, and control costs with the following capabilities:

Asset Lifecycle Management

Manage assets from procurement through retirement, track ownership and usage, reduce downtime and risk, control costs, and maintain a complete audit trail.

Automated Discovery

Automatically discover and track IT assets across on-prem, cloud, and hybrid environments to maintain an accurate, audit-ready inventory.

Configuration Management Database

Maintain accurate asset, application, and service relationships with a continuously updated CMDB powered by automated discovery and dependency mapping.

Contract Management

Centralize contracts and licenses, automate renewal tracking, and monitor expirations to strengthen compliance and control vendor costs.

Data Center Infrastructure Management (DCIM)

Track data center assets, power, and space to optimize capacity, plan growth, and streamline operations.

Dependency Mapping

Visualize how apps, services, and infrastructure connect for a clear view of your IT environment to plan changes confidently and resolve incidents faster.

Hardware Asset Management

Track hardware throughout its lifecycle—from request and procurement to deployment and decommissioning—to improve governance, control costs, and maximize asset value.

IP Address Management (IPAM)

Manage IPs and network dependencies to avoid conflicts, simplify expansions, and ensure reliable connectivity.

IT Asset Management

Maintain visibility into all assets and dependencies to instantly identify impact, cut blind spots and resolve incidents faster.

Purchase Order Management

Centralize purchase requests, approvals, and orders to improve visibility, governance, and control throughout the IT procurement lifecycle.

Resource and Power Utilization

RU gathers data on CPU, memory, and I/O to help you eliminate idle capacity, cut waste, and reclaim your budget for strategic cost efficiency.

SaaS Management

Discover and manage your SaaS estate, track usage and licenses, uncover shadow IT, control spend, and stay ahead of renewals and compliance requirements.

Software Asset Management

Maintain an accurate view of installed software, entitlements, and usage to strengthen compliance, reclaim underused licenses, and optimize software spend.

See every asset. Understand every connection.