Modern software asset management for hybrid IT

Reduce software complexity while improving license control, compliance, and usage optimization across your hybrid IT landscape.

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Modern software asset management for hybrid IT

From software sprawl to smart control

Unify software discovery, license compliance, spend optimization, and automation for holistic control and sharper forecasting across on-premise and SaaS environments.

Know where all your software lives

Discover and track on-premise and SaaS software with enriched discovery that standardizes data and adds asset lifecycle insights. Enjoy a complete view of the entire software estate to eliminate blind spots and manage with confidence.

Compliance with confidence

Ensure license compliance by identifying expired, unlicensed, and over-licensed software, and build a full inventory of licenses by core, CPUs, and CALs. Get proactive renewal alerts that keep you audit-ready.

Plan and procure with precision

Identify unused or underutilized licenses to reduce software waste, manage your SaaS estate, and optimize usage and run procurement with insight-driven actions.

Make your software lifecycle run like clockwork

Eliminate manual work by automating repeatable software processes across tools and systems. Use workflows to streamline onboarding, provisioning, and lifecycle actions for efficient, scalable operations.

Unified when you want it. Standalone when you need it.

Freshservice ITAM is available as an integrated solution for Freshservice ITSM customers or as a standalone offering. Choose the experience that best fits your organization’s needs. Both options give you complete visibility and control across your IT environment. Discover assets, understand dependencies, manage lifecycles, optimize resources, and control costs with the following capabilities:

Asset Lifecycle Management

Manage assets from procurement through retirement, track ownership and usage, reduce downtime and risk, control costs, and maintain a complete audit trail.

Automated Discovery

Continuously discover and track assets across on-premises, cloud, and hybrid environments to maintain an accurate, audit-ready inventory.

Configuration Management Database

Maintain accurate asset, application, and service relationships with a continuously updated CMDB powered by automated discovery and dependency mapping.

Contract Management

Centralize contracts and licenses, automate renewal tracking, and monitor expirations to strengthen compliance and control vendor costs.

Data Center Infrastructure Management (DCIM)

Track data center assets, power, environmental conditions, and space to optimize capacity, plan growth, and streamline operations.

Dependency Mapping

Visualize how applications, services, and infrastructure connect to assess impact, plan changes confidently, and resolve incidents faster.

Hardware Asset Management

Track hardware throughout its lifecycle—from request and procurement to deployment and decommissioning—to improve governance, control costs, and maximize asset value.

IP Address Management

Manage IP addresses, subnets, and network dependencies to avoid conflicts, simplify expansion, and help ensure reliable connectivity.

IT Asset Management

Maintain visibility into all assets and dependencies to instantly identify impact, cut blind spots and resolve incidents faster.

Purchase Order Management

Centralize purchase requests, approvals, and orders to improve visibility, governance, and control throughout the IT procurement lifecycle.

Resource and Power Utilization

Turn infrastructure data into smarter decisions. Monitor utilization, power, environmental conditions, and storage trends to optimize capacity, rightsize resources, and plan with confidence.

SaaS Management

Discover and manage your SaaS estate, track usage and licenses, uncover shadow IT, control spend, and stay ahead of renewals and compliance requirements.

Software Asset Management

Maintain an accurate view of installed software, entitlements, and usage to strengthen compliance, reclaim underused licenses, and optimize software spend.

See every asset. Understand every connection.

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