Freshworks brings generative AI to the Fortune 5 million
During Freshworks’ Q2 ’23 Launch Event on June 22, we unveiled new product features that can bring the power of generative AI to businesses of any size.
Access to AI is necessary for these new tools to have lasting business impact. The market for generative AI is expected to reach $36 billion by 2028, a tenfold jump in five years.
“AI is just not a buzzword anymore,” Freshworks founder and CEO Girish Mathrubootham explained to Diginomica. “It shows us how we can use technology to solve anything from mundane problems to really solving grand challenges for humanity.”
With our latest product announcements, Freshworks will be adding functionality across the product suite plus AI-driven features that are designed to boost productivity for agents and employees—and provide better, faster support for customers. Those features include:
Freddy Self Service: By combining conversational ability with natural language, Freddy Self Service delegates monotonous work to bots and enables self-service experiences for employees and customers alike. Freddy Self Service can help organizations scale support with smart automations and helps your team deliver exceptional customer experiences.
Freddy Copilot: Freddy Copilot provides teams with contextual assistance for repetitive tasks such as ticket summaries and email campaigns, and even allows development teams to generate code in real time using conversational prompts powered by the Freshworks Neo Platform.
Freddy Insights: By delivering insights in real time, Freddy Insights aids business leaders’ decision-making. Freddy Insights is able to proactively identify service issues and provide recommendations to improve efficiency. By automating productivity analysis, Freddy AI helps drive greater business impact so you can scale faster.
Learn more about Freshworks’ latest AI-driven product announcements and watch the free on-demand event here.