AI agents: your always-on digital teammates
They collect details, process requests, and resolve issues end-to-end—no human input needed. Available 24/7 across channels, they escalate only when needed, with full context every time.
Build, deploy, train & manage agents with the AI Agent Studio
Hit the ground running with OOTB skills and ready-made workflows. Launch fast, scale effortlessly, and keep support seamless across every channel.
Launch AI agents in minutes
With the AI Agent Studio, you’re in control. It’s your launchpad to deploy a ready-to-go workforce of AI agents. With prebuilt skills for platforms like Shopify and Stripe, your agents can handle everything from tracking orders to processing returns.
Conversational AI that takes action
Freddy AI agents do more than answer questions—they take real-time actions. By connecting to your backend systems, they can process refunds, update orders, verify details, and resolve everyday issues automatically.
Escalates smartly, hands off smoothly
When human help is needed, AI agents know exactly when (and how) to escalate. They transfer conversations with full context—so agents can jump in without backtracking, and customers never have to repeat themselves
Built for omnichannel, not just chat
Whether customers message you on email, webchat, WhatsApp or social, AI agents handle conversations consistently across every channel. Always on, always responsive—no repetition, no dropped context.
Turn email tickets into instant resolutions
Answer email queries with Email AI agents that read every incoming email ticket, understand the request, respond with the right solution, and auto-resolve the ticket when it helps. No triage, no manual replies, just faster outcomes at scale for your teams.
AI agents that support your team for faster resolutions
Unlike traditional chatbots, Freddy AI Agent can handle more than half of your support volume while providing human-quality assistance.
AI that thinks on its feet, just like your best agents
AI agents deliver fast, contextual answers using your knowledge base and connected sources and systems.
From “WISMO?” to “It’s Done” — AI agents that take action
Conversational AI agents can act on customer queries with ready-to-deploy skills, from resolving orders to updating customer details
Check order details
Create new leads
Share invoices
Fetch product details
Troubleshoot account issues
Update ticket information
Opt-in to newsletters
Update customer profile
Reschedule appointments
Drive real business outcomes with AI agents
Empower your customers and teams with AI for faster, accurate support
Accuracy and security you can count on
Freddy AI is built on a foundation of enterprise-grade security, responsible AI design, and transparent controls, so your customers and teams can trust every interaction.
What our customers are saying
The best part of the Freddy AI Agent is how quickly it can be deployed. If you have your FAQs and data ready, you can just give those to it and have a new AI agent ready within minutes.
We adopted Freddy for highly automated and personalized customer experiences. For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app.
The setup process was surprisingly straightforward for Freddy AI Agent and we were able to configure it without any major issues.
Related resources
Benchmark your success with insights from our 2025 customer service report
Evaluate your performance against industry competitors to see how you measure up.
PhonePe serves 300 million customers with Freddy AI Agent
Learn how PhonePe automates 80% of its queries to serve over 300 million users with AI agents.
Forrester on the TEI of Freshworks
See the Total Economic Impact of ticketing and conversational support in one with Freshworks.
See Freddy AI Agent in action today
Explore what’s possible with Freddy AI Agent and how it drives outcomes for your team.