Interactions with physical stores are expected to come down by 50%
over the next 8-9 months

 

Customers who are moving online want to find your business
on accessible channels that they are already familiar with. 

Use WhatsApp for the entire customer journey

  • Marketing: Use social media or your website as entry points for WhatsApp conversations. Increase response rates by 50%.
  • Sales: Chat with customers for product discovery, consideration, and purchase.
  • Support: Reduce wait times and spends by 60% by diverting traffic from phone to WhatsApp.

 

Handle 3x queries with bots

  • Automate answers to common questions
  • Process payments, orders, and requests in real-time
  • Transfer to a human for high impact conversations
  • Analyze with custom and visual dashboards

 

Give your workforce everything they need to be  stress-free

  • Unified inbox across email, call, chat, and messenger apps
  • Better team KPIs with solutions that reduce time to response
  • Context-first inbox with customer timeline and an ecosystem of apps

Partner with Freshworks to make business on
WhatsApp successful

Freshworks is a verified Facebook Business Partner that will get you with early and easy access to your WhatsApp account

Brings conversations from web, mobile, and social messengers under one inbox

Connects with payments, order management, or CRM tools for real-time conversations on order updates, refunds, and more

Secure with OTP authentication, privacy modes, HIPAA and GDPR compliance

Simple pricing for teams of all sizes 


The WhatsApp API is available as an integration on the Garden, Estate and the Forest plans of Freshchat

WhatsApp charges extra for proactive messages. Find the information here

WhatsApp Pricing

Resources, guides, and tips 

 

Apply for WhatsApp Business API in 5 simple steps

WhatsApp Proactive Messaging - Starter Kit

4 ways to collect WhatsApp opt ins
E-commerce

Take your commerce store to WhatsApp
Travel and Hospitality

Board your customers using WhatsApp
Delivery

Deliver customer wow on WhatsApp

68% of WhatsApp users agree that it's the
easiest way to contact a business

Sign up for WhatsApp