For your customers
For your employees
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By use case
Freshdesk Messaging is secure, flexible, and enables you to scale your customer service to fit your business needs.
✓ Dedicated account manager
✓ Tailored onboarding
✓ Guaranteed uptime SLA
✓ AI-powered bots and Automation ✓ Marketplace and Open APIs ✓ Data Encryption, GDPR, and more
Our AI-powered chatbots represent your best agents 24/7. Deploy using our no-code bot builder.
See how →
Set up bots to triage queries or use advanced assignment rules to route messages to the right agents.
See how →
Monitor, measure, and optimize using real-time dashboards, automated reports, or bespoke reports using APIs.
for your support teams working across different regions, times or time zones.
with advanced Roles and Permissions. Create special privileges and profiles that specify what an agent can see and do.
with our Live Translate feature. Also, our agent platform and customer messenger supports over 32 languages.
Integrate Freshdesk Messaging with your CRM, Helpdesk, Marketing Automation, and other apps using our marketplace.
Build customized apps with ease directly on top of Neo - our enterprise platform using our flexible developer framework.
GDPR • IP and domain whitelisting • JWT Authentication • Data encryption • Cyber Essentials
Our robust data security and privacy practices form an integral part of our product engineering and service delivery principles.
“Our agents are handling just over 7 Million messages per month, and we wouldn’t have been able to efficiently handle this without Freshdesk Messaging.”
“We’re using Freshdesk Messaging to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable.”
Say hello to the #1 omnichannel helpdesk, Freshdesk
Optimize your customer experience and team productivity with metrics that matter
Identify workload and roadblocks and allocate resources accordingly using live metrics like agent availability, speed of response, conversation volume, and CSAT.
Integrate Freshchat with your BI tool to derive business-centric metrics that make sense to you.
Unify customer messages and information across channels and give your customers an omnichannel experience.
Explore Omnichannel customer service →
✓ Dedicated account manager ✓ Tailored onboarding ✓ Guaranteed uptime SLA
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