freshping vs pingdom

Pinged down? We’ve got your back – Hit Refresh with Freshping

Written by on February 4, 2019

Digital transformation has revolutionized customer engagement. This has initiated a paradigm shift in the way customers interact and engage with businesses, the website being the crown jewel.

With most interactions occurring over the internet, your website isn’t just about selling your services anymore. It’s also about providing value to customers. Websites have become the default touchpoint in almost all business interactions, with most customers heading straight to your website for more information. In fact, as many as six out of 10 customers expect brands to provide business information online.

For every minute your website is down or dysfunctional, a potential customer is looking at other options. Your website is the most valuable weapon in your arsenal, and you need to make sure it’s not misfiring.

This calls for a website monitoring tool. No, no, not something you should shell out more money for. In fact, why shouldn’t it be free?

Let’s talk about pings

A while back, we needed a solution to monitor our 70+ websites and services for downtime. That was when we found Insping, a website monitoring tool that had already reported almost a million downtimes with zero false alerts. We then dutifully acquired the tool for internal use and revamped it. We introduced new features like real-time hosted public status pages, improved functionalities, and added integrations.

If it worked so well for us, we realized it could work for you too. So, we made Freshping, and we made it free!

With Freshping, you can monitor up to 50 URLs for downtime every minute from ten different locations all over the globe. All that is needed is your URL, and if your website goes down, Freshping notifies you immediately. In addition to alerts across multiple channels including e-mail, Slack, Twilio, and even SMS, Freshping helps you understand downtime incidents with detailed incident history. With its ability to monitor network calls, web services, TCP/UDP ports, and even WebSockets, Freshping has got your back.

It is a great monitoring tool on its own, but Freshping transforms into a veritable force with its integrations. When integrated with Freshdesk, it allows support teams to create tickets automatically during downtime. Its integration with Freshservice ensures that ITSM teams carry out incident management even when a device or a service is down. Add to this the luxury of having public status pages, the ability to monitor your website in real time, and the option of multiple users; you have a nifty solution that enhances your customer engagement tenfold.

In less than five months since Freshping started out, it has had sign-ups from over 10,000 businesses, monitors 32,000+ URLs, and powers 2500 status pages. It has also been listed as one of the top alternatives to Pingdom on With a 4.5 rating on Capterra and recognized as a High Performer (Winter 2018) on G2Crowd, Freshping has proven its value to businesses, bloggers, freelancers, website development, and marketing agencies.

With Pingdom pulling the plug on their free plan, it is a prudent time to remind you that Freshping is here and is free.

But why make it free, you ask?

The answer is simple. We remember our roots.

Tools like Freshping are a necessity for most SMBs, as it is an invaluable tool that allows them to improve their customer experience. This is our little gesture of goodwill to the community that trusted us with our services. We want to give back with Freshping and we promise to keep its FREE PLAN, free forever.

Shanmuga (Shyam) Anandaraman

Building Products @ Freshworks