77% of retail businesses miss out on creating connected customer experiences across support channels.
Your customers don’t follow a set path when interacting with you - they want you to meet them where they are. Therefore, businesses should create a real-time, connected customer experience to delight the modern buyer. It is essential to have more meaningful conversations every day, across every channel, with every customer. It also means that your internal and external-facing teams must have context and the right tools - after all, delighted employees power delightful customer experiences.
Why retailers need Connected Experience
- Revenue growth
- Personalized customer experience
- Improved operational efficiency
- Innovative business offerings
- Competitive differentiation