Reinvent Incident Management with AI-driven resilience
Unify incident detection, response, and learning with Freshservice to predict and prevent IT incidents before they disrupt business.See sooner. Fix faster. Stay in control.
Across 18,000+ organizations, Freshservice helps IT teams cut resolution time by up to 76%, eliminate noise, and transform every incident into lasting resilience.
Detect issues before users ever notice. Unified visibility and AI-driven detection catch weak signals early, cutting downtime, cost, and crisis calls.
5 stages that turn chaos into confidence
Every disruption is a test of resilience. Freshservice unifies detection, response, and learning, helping IT teams prevent outages before users notice and turn every fix into foresight.
Detect
Detect issues before they hit your users. Unified monitoring and Freddy AI correlation flag weak signals early, preventing downtime before it costs revenue or trust.
Assess
Cut through chaos with instant context. Dynamic service maps and AI-driven triage connect alerts to business impact, so teams act on what matters most.
Respond
When seconds count, coordination wins. Freshservice automates on-call routing, launches war rooms with full context, and brings experts together instantly, so you fix, not fumble.
Resolve
Resolution isn’t just about uptime; it’s about confidence. Automation and clear visibility into related changes prevent repeat failures, cutting recovery times and freeing engineers to innovate.
Learn
Every incident is a lesson. AI-generated postmortems capture root causes and feed them back into prevention, turning disruptions into data, and data into lasting resilience.
Built for clarity, not complexity.
Freshservice unifies visibility, intelligence, and automation to bring clarity, control, and continuous improvement to every stage of incident management.
Configuration Management Database
A continuously updated CMDB with automatic discovery and service mapping shows real-time relationships between assets, applications, and business services.
Change & Release Management
Plan, approve, and track changes with built-in risk scoring and change calendars, reducing failed deployments that often trigger new incidents.
Advanced IT Asset Management
Maintain real-time visibility into all assets and dependencies to instantly identify impact, cut blind spots, and resolve incidents faster.
Knowledge Base & Service Catalog
Curate step-by-step guides and on-demand service requests in a single portal so employees solve simple issues on their own.
AI-Powered Reporting & Analytics
Interactive dashboards and Freddy-powered analytics visualize MTTR, XLA performance, and repeat-incident trends, translating IT metrics into business outcomes.
Integrations & Extensibility
Out-of-the-box connectors with tools like Azure AD, Jira, Datadog, Riverbed Aternity, Zoom, Teams and Slack eliminate silos, enrich context, and extend Freshservice across your digital ecosystem.
Experience intelligent incident management, powered by AI
14 days. No credit card required. No strings attached.
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Contact sales
Connect with our product experts to get a tailored demo, pricing insights, and answers to your IT challenges.
Watch product tour
Watch a short 6 min tour of the product to understand how Freshservice streamlines IT operations with AI and automation.