Experience
Trends and insights about improving experience for employees, customers, and buyers
The smartest bets on AI for customer service
Our roundtable of leading experts offer their insights on a high-stakes business challenge
Shep Hyken: Agents need AI more than your customers
Support agents don’t need to know everything to deliver great service. They just need to know how to get everything.
Talk to the spreadsheet
Freshworks and Microsoft leaders explore next-gen features of workplace AI
Beyond the AI hype cycle: 3 trends for CIOs to prioritize in 2024
Freshworks CIO Prasad Ramakrishnan identifies key challenges ahead
Real-time quality coaching in customer service
AI assistants are giving agents subtle new superpowers on the fly
Beating tech overload through great user experience
Freshworks CIO Prasad Ramakrishnan on the critical importance of easy-to-use business apps
Software developers’ new superpower
Generative AI assistants are making coders more productive, happy, and creative
The biggest challenge of low-code: coding a great experience
Apps that require less effort to build don’t necessarily translate to apps that deliver results
Software gets sentimental
AI is reinventing sentiment analysis—learning to respond not just to customers’ words, but their attitudes and moods
AI gets personal
Artificial intelligence is personalizing customer experience like never before
A glimpse at the future of AI-powered sales
4 ways that AI may prove to be a savior for sellers plagued with tech