Performance
Exploring economic and strategic factors that drive business performance
Start managing what you measure—with AI
New research shows how AI is redefining business KPIs and opening a new school of thought in performance management
New study reveals 4 key traits of CX leaders
A Forrester survey shows why AI-enabled personalization and chatbots are the new cornerstones of digital CX
3 core skills you need to succeed with generative AI
Why employers should nurture and recruit for abilities like creativity, critical thinking, and ethical decision-making
Technology with nothing to hide
Why 2024 will sound the call for AI transparency in business
Investing in generative AI? Build an AI center of excellence first.
Bestselling author and enterprise tech researcher Tom Davenport on how to (quickly) build an AI practice that can win
The $400 billion opportunity for AI in customer service
Generative AI is predicted to produce $400 billion annually in business value. Here are key strategies to capitalize on the promise.
Reducing risk with generative AI: 5 key strategies
As early adopters race to implement gen AI, enterprise risk leaders need to respond just as quickly
A bill of rights for software buyers
In the era of tech overload, the buying experience—not just the tech stack—needs a makeover