Research
Industry trends and insights on the future of work and business
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Reimagining IT service management with AI
The latest Freshworks guide shows how generative AI can improve agent and employee experience
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Report: Key strategies for AI-powered customer service
A new Freshworks report shows how industry CX leaders are maximizing value from AI
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IT pros turn to AI to help overcome tech complexity
Our latest State of Workplace Technology report reveals how AI tools are providing relief to IT teams overwhelmed with more—and more complex—software
Research
The Magic Quadrant is dead. But ITSM isn’t
Gartner retires the MQ: An inflection point for a market on the rise
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AI is poised to solve the tech overload problem
An array of new AI tools bring welcome relief for overworked IT teams
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A CX mindset shift
Moving from moments to experiences
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WhatsApp, Instagram, iMessage: Meet customers where they are for real-time engagement
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Agents of change
How AI can improve agent efficiency and experience