Enhance security, ensure compliance, economize resources

Discover, track, and optimize hardware assets with automated inventory, lifecycle workflows, insights, and unified control for secure, efficient IT operations enterprise-wide.

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Enhance security, ensure compliance, economize resources

Why Hardware Asset Management Matters

Without clear visibility, costs rise and risk grows. Strong hardware asset management gives IT control over assets, lifecycles, and decisions across environments, reducing business liabilities and optimizing usage.

Work smarter. Resolve faster.

Comprehensive discovery reveals every hardware asset and its relationships, so teams spend less time investigating issues and more time delivering value.

Manage hardware from purchase to disposal

Usage insights and lifecycle status help IT schedule maintenance, extend asset life, and retire underused hardware—optimizing budgets and eliminating security risks.

Full visibility. Stronger compliance.

Clear hardware visibility and dependency mapping show where every device lives and what it supports, helping teams identify exposure and enforce compliance consistently.

Maximize protection. Minimize losses.

Complete hardware visibility and barcode scanning make it easy to spot idle assets, simplify physical audits, and prevent loss across the lifecycle.

Raise efficiency, control costs, and manage risks

All your devices, all in one place

One of the most comprehensive hardware discoveries identifies everything from switch ports and routers, servers and laptops, to hypervisors and PDUs for better change management.

Unified when you want it. Standalone when you need it.

Freshservice ITAM is available as an integrated solution for Freshservice ITSM customers or as a standalone offering. Choose the experience that best fits your organization’s needs. Both options give you complete visibility and control across your IT environment. Discover assets, understand dependencies, manage lifecycles, optimize resources, and control costs with the following capabilities:

Asset Lifecycle Management

Manage assets from procurement through retirement, track ownership and usage, reduce downtime and risk, control costs, and maintain a complete audit trail.

Automated Discovery

Continuously discover and track assets across on-premises, cloud, and hybrid environments to maintain an accurate, audit-ready inventory.

Configuration Management Database

Maintain accurate asset, application, and service relationships with a continuously updated CMDB powered by automated discovery and dependency mapping.

Contract Management

Centralize contracts and licenses, automate renewal tracking, and monitor expirations to strengthen compliance and control vendor costs.

Data Center Infrastructure Management (DCIM)

Track data center assets, power, environmental conditions, and space to optimize capacity, plan growth, and streamline operations.

Dependency Mapping

Visualize how applications, services, and infrastructure connect to assess impact, plan changes confidently, and resolve incidents faster.

Hardware Asset Management

Track hardware throughout its lifecycle—from request and procurement to deployment and decommissioning—to improve governance, control costs, and maximize asset value.

Resource and Power Utilization

Turn infrastructure data into smarter decisions. Monitor utilization, power, environmental conditions, and storage trends to optimize capacity, rightsize resources, and plan with confidence.

IP Address Management

Manage IP addresses, subnets, and network dependencies to avoid conflicts, simplify expansion, and help ensure reliable connectivity.

IT Asset Management

Maintain visibility into all assets and dependencies to instantly identify impact, cut blind spots and resolve incidents faster.

Purchase Order Management

Centralize purchase requests, approvals, and orders to improve visibility, governance, and control throughout the IT procurement lifecycle.

SaaS Management

Discover and manage your SaaS estate, track usage and licenses, uncover shadow IT, control spend, and stay ahead of renewals and compliance requirements.

Software Asset Management

Maintain an accurate view of installed software, entitlements, and usage to strengthen compliance, reclaim underused licenses, and optimize software spend.

See every asset. Understand every connection.