Editorial UK on April 16, 2021. 6 min read Freshworks Shares 7 Tips to Improve Lead Managemen... The purpose of Customer Relationship Management (CRM) is to improve your relationships with clients ...
Editorial UK on April 12, 2021. 3 min read How behavioural personas drive business growth One of the key areas to business growth is understanding your customers and delivering against their...
Editorial UK on April 2, 2021. 8 min read The Importance of Customer Service in the Travel I... The period from early 2020 has been a challenging time for all sectors, but the travel and hospitali...
Editorial UK on April 2, 2021. 6 min read How Can Using AI in Customer Service Help Your Bra... AI (Artificial Intelligence) in customer service is making a fundamental difference to businesses. I...
Editorial UK on April 2, 2021. 6 min read How BrewDog Successfully Delivered a Customer-Cent... The global pandemic has changed the face of e-commerce and customer journeys. As expectations shifte...