Editorial UK on April 12, 2021. 3 min read How behavioural personas drive business growth One of the key areas to business growth is understanding your customers and delivering against their...
Adrian Swinscoe on April 6, 2021. 3 min read Two Radical Ideas for Leaders to fight ‘Zoom fat... Prior to the pandemic, I often heard tales of people talking about how their busy days were full of ...
Editorial UK on April 2, 2021. 8 min read The Importance of Customer Service in the Travel I... The period from early 2020 has been a challenging time for all sectors, but the travel and hospitali...
Editorial UK on April 2, 2021. 6 min read How Can Using AI in Customer Service Help Your Bra... AI (Artificial Intelligence) in customer service is making a fundamental difference to businesses. I...
Editorial UK on April 2, 2021. 6 min read How BrewDog Successfully Delivered a Customer-Cent... The global pandemic has changed the face of e-commerce and customer journeys. As expectations shifte...
simon johnson on March 10, 2021. 5 min read A 2021 Retail Roadmap for CX Success Last week, we were privileged to have some incredible industry experts from Retail Week, PayPal, Sho...
simon johnson on March 4, 2021. 3 min read Building a successful business case for customer e... Too many customer experience initiatives don’t even get their business case approved. Why is that?...
daniel breston on March 1, 2021. 5 min read Why IT automation is key to digital transformation February 2020: remember the date because this was when the world finally agreed that the only way to...
John Kelly on February 24, 2021. 3 min read How to encourage customer self-service? We know that companies have been trying to persuade customers to use self-service for at least the p...