Create a repeatable growth engine with chatbots

The new DNA of bots is intent

Our chatbots understand intent and can send precise answers, conversational flows, or do nothing —  bringing a human onboard instead. 

Engagement, not Deflection

Faster response and resolution time is great but is not the whole story. Don’t just defect customer queries but go a step further with conversational flows that lead to purchase or deeper engagement.

Leads, conversions, and revenue

Send proactive campaigns that trigger conversational bots based on your prospect or customer's demography or behavior. Qualify leads, book meetings, reduce cart abandonment, and crush your revenue goals. 

Intelligent, not just scripted 

Answer Bot and Custom Bots are built on top of AI and ML that detect the intent of your prospects and customers to either lets bots engage or transfer the conversation to a human. 

Connect with apps you already use 

When you need a little more 

Customized bot solution in addition to Answer and Custom Bots 

Bring your Own Bot (BYOB) 

Have a homegrown or external bot that you want to connect with a full-fledged messaging solution? With our conversation APIs, you can either

  • Connect your bot to our messenger and Inbox or
  • Connect your bot and messenger to our Inbox

AI technology built by a team of innovators at Freshworks 


Answer Bot uses machine learning technology to analyze customer conversations on email (Freshdesk) and chat (Freshdesk Messaging) and generate a list of questions that needs precise answers or better answers.


Both Answer and Custom Bots are also trained on NLP models to detect the intent of your customers and either engage in small talk or hand over the chat to a human.