Be where your customers are!


  • 92% of customers prefer chat against other forms of customer support, such as phone, email, and social media

  • Open rate for WhatsApp messages is 70%

  • Yoox Net-A-Porter reported that they were able to make over €80,000 over WhatsApp

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Wow your customers with the WhatsApp Business API

Customer Support

Provide quick 1-on-1 conversational support on your customers' preferred messaging app to resolve your customers' queries instantly

Proactive Messaging

Trigger outbound notifications like order and payment updates based on events. Proactively engage with your customers after getting Opt-ins

Call to Chat routing

Redirect phone calls to your WhatsApp Business Phone number and bring down operational costs

2 Factor Authentication

Send One Time Passwords (OTPs) securely to confirm delivery and protect customer accounts with WhatsApp's built-in end-to-end encryption

Click Ads to WhatsApp

Configure your Facebook ads, so that prospects are redirected to your WhatsApp number and capture leads

Why integrate your WhatsApp Business with Freshdesk Messaging?

 ✓ Simple and Contextual

Provide quick support by pulling context from Smart Plugs in an intuitive interface

 ✓ Handling Scale, Deploy bots

Manage scale by answering questions and follow up with intent based conversations through our AI powered Bots

 ✓ Toggle less, Process more

Do more by integrating with your favorite CRMs, payment gateways and more.
All in one place with our Marketplace

 ✓ Analyze and Optimize

Monitor your team performance and metrics like CSAT in our real time reports

Pay only for what you use!



The WhatsApp Business API is available as an add-on in the Garden, Estate and the Forest plans of Freshdesk Messaging.

Your first 2 months are on us!