MONTHLY
YEARLY Save upto 25%
Feature list
SPROUT
FREE

For 100 agents
BLOSSOM
$ 15

/agent/month billed  yearly monthly

GARDEN
$ 29

/agent/month billed  yearly monthly

ESTATE
$ 45

/agent/month billed  yearly monthly

FOREST
$ 69

/agent/month billed yearly monthly

Monthly Unique Visitors (MUV) 
10k MUV
100k MUV
200k MUV
300k MUV
400K MUV
Team Inbox
Inbox Views
Custom Views
Priority Inbox
Private Notes
Groups
Canned Responsed
Rich Messaging
Read Receipts
File Attachments
Conversation Labels
Bulk Actions
Agent Actions
User Properties
Custom User Properties
User Events
Team Inbox Lite
Team Inbox Lite (Chrome Extension)
Multilingual Team Inbox
Live Translate
Mobile App
Smart Plugs
Outbound Messaging & Proactive User Engagement
Unlimited Contacts
User Events Tracking
User Segmentation
User Targeting
A&E Add-on
A&E Add-on
A&E Add-on
A&E Add-on
Manual Messages
Triggered Messages
A&E Add-on
A&E Add-on
A&E Add-on
A&E Add-on
Targeted Messages
A&E Add-on
A&E Add-on
A&E Add-on
A&E Add-on
Triggered Emails
A&E Add-on
A&E Add-on
A&E Add-on
A&E Add-on
Scheduled Emails
A&E Add-on
A&E Add-on
A&E Add-on
A&E Add-on
Advanced Workflows
Assignment Rules
IntelliAssign
Topics
FAQs
Auto-Resolve
Meetings
A&E Add-on
A&E Add-on
A&E Add-on
A&E Add-on
Co-Browsing
Canned responses
Business Hours (Global)
Business Hours(by Groups)
Offline Experience
Files
Tickets from chat
Chat transcript download/share
Unread Chat Email Notifications to Customers
Push Notifications (Desktop & Mobile)
Advanced Automations
Chatbots
Freddy Answers
Freddy Self Service Add-on
Freddy Self Service Add-on
Freddy Self Service Add-on
Freddy Self Service Add-on
Custom Flows
Freddy Self Service Add-on
Freddy Self Service Add-on
Freddy Self Service Add-on
Freddy Self Service Add-on
Bring Your Own Bot(Conversation APIs)
Proactive Bot Triggers
Freddy Self Service Add-on
Freddy Self Service Add-on
Freddy Self Service Add-on
Freddy Self Service Add-on
Dashboard & Reports
Realtime Dashboard
Basic Dashboard
Advanced Dashboard
Reports
Conversation Overview Report
Label Report
Team Performance Report
CSAT Report
Agent Availability Report
Messaging Channels
Website
Mobile In-App via SDKs (Android, IOS, Phonegap etc)
Facebook Messenger
WhatsApp Business
Add-on
Add-on
Add-on
Apple Business Chat
LINE
Apps, Integrations & APIs
Apps & Integrations
WordPress
Shopify
Zendesk
Slack
Clearbit Reveal
A&E Add-on
A&E Add-on
A&E Add-on
A&E Add-on
Marketplace(Public Apps)
Marketplace(Custom Apps)
Freshdesk
Ticket from chat
Import FAQs
Team Inbox Lite
Freshsales
Freshservice
Freshmarketer
Apps & Integrations
Conversation APIs(BYOB)
Conversation Transcript APIs
Extensive Data APIs
Agent APIs
Rich Messaging APIs
Webhooks
Multilingual Support
Web Messenger
Mobile App
Agent Interface
Topics
FAQs
Offline Experience
Live Translate
Access, Security & Compliance
Pre-defined Roles
Custom Roles
IP Whitelisting
Domain Whitelisting
Block IP
User Authentication(JWT)
ISO 27001
AICPA SOC 2
EU GDPR
TRUSTe
Privacy Shield
CCPA
HIPAA
WCAG (For Agent TeamInbox Lite)
Supported Migrations
User Import(Contacts)
Agents
Canned Responses
Email Templates
Recommended Add-ons
Acquisition & Engagement Add-on
NA
+USD19 flat fee/month
+USD19 flat fee/month
+USD19 flat fee/month
+USD19 flat fee/month
Triggered Messages
Targeted Messages
Triggered Emails
Scheduled Emails
Meetings
Clearbit Reveal
Full Contact
Freddy Starter Add-on
NA
NA
NA
NA
5000 Freddy sessions per month
Freddy Answers
Custom flows
Built-in reports
Freddy Self-service Add-on
+USD100 per month for 1000 Freddy sessions
+USD100 per month for 1000 Freddy sessions
+USD100 per month for 1000 Freddy sessions
+USD100 per month for 1000 Freddy sessions
+USD100 per month for 1000 Freddy sessions
Chatbots Builder Platform
Freddy Answers
Custom Flows
Intent Detection
API Connectors
Multilingual Bots
Rich Media Interactions
Chatbot Analytics
WhatsApp Add-on
NA
NA
+USD49/number/month
+USD49/number/month
+USD49/number/month
Business Messages, Customer Messages,
Proactive Messages
Customer Support
Knowledge Base
Community forums
24 x 5 Email support
24 x 5 Chat support
Omnichannel Features
SPROUT
NA

BLOSSOM
NA

GARDEN
NA

ESTATE
+ $ 34

/agent/month, billed yearly /agent/month, billed monthly

FOREST
+ $ 70

/agent/month, billed yearly /agent/month, billed monthly

Omnichannel
Advanced Ticketing
Helpdesk Automations
Omnichannel Customer Timeline
Load-balanced ticket assignment
Customizable Satisfaction Surveys
Multiple SLAs and business hours
Multlingual Knowledge base
Custom helpdesk reporting
Multiproduct helpdesk
Upto 5 products
Unlimited products
Complete portal customization
Skill-based ticket assisngment
Email bot
Agent scripts
Social Signals
Thank you detector
Auto-triage
Bot reporting
Audit log
Sandbox
HIPAA compliance
Approval workflow for knowledge base
Omniroute
Agent shifts (Beta)
Purchase Local/Toll-free numbers
Number porting
Click to call
Advanced Call queues
IVR
Call masking
Voicemail
Voicemail Transcription
Inbound Caller ID
Warm Transfer
Smart Escalations
Call monitoring
Call barging
Conference calling
After Call Work (ACW)
Advanced call metrics
Curated call reports
Custom call centre reports
Queue callback (virtual hold)
Non-business hour routing
Holiday calendar
Holiday routing
Service level monitoring
Abandoned call metrics
Speech-enabled IVR
Voicebot
Bot reporting
Omniroute