Benefits of live chat software
Live chat reduces the overall first response time to under 3 minutes for most businesses across all industries. Live chat is faster because it’s always-on yet asynchronous.
Unlike phone or email conversations, live chat preserves past chat history and context in threads that are accessible to agents and customers as soon as they get on a chat.
Unlike phone, you can share rich media files like images, videos, or GIFs with live chat. And although you can do similar things over email, it’s more contextual over live chat.
Just like instant messaging apps, live chat conversations are friendlier in nature. It breaks down the wall between businesses and customers.
A live chat software is affordable for businesses of all sizes. Setting up live chat for your website is as easy as a using a plug-and-play software that doesn’t require heavy IT work.
Live chat offers omnichannel experience to customers across their acquisition, onboarding, and support journey. It offers a cohesive customer experience regardless of which stage of purchase they are in.